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Service Desk Analyst

Veterans Sourcing Group
  • Niagara, NY
  • $40 Per Hour
  • Instant Apply
30+ days ago

Job Description

IT Service Desk Analyst

Location: Niagara, NY
Pay Rate: $40/hr on W2
Duration: 12-month contract

We are seeking an experienced IT Service Desk Analyst to provide first-level technical support for end users. In this role, you'll troubleshoot hardware, software, network, VPN, and desktop issues, manage help desk tickets, perform password resets, software installations, and provide remote support while ensuring excellent customer service.

Requirements:

  • 4+ years of IT Help Desk/Service Desk experience

  • Strong troubleshooting experience with Windows 10, MS Office/O365, Outlook, Active Directory, VPN, printers, laptops, desktops, tablets, and mobile devices

  • Experience with remote support, RDP, password resets, software installations, and ticketing systems (Footprints or similar)

  • Excellent communication and customer service skills

  • Associate degree in Information Systems (Bachelor's preferred)

Numbers & Facts

LocationNiagara, NY

Skills

  • 1st Level Supportunmatched
  • Analysis Skillsunmatched
  • Communication Skillsunmatched
  • Customer Support/Serviceunmatched
  • Desktop PCunmatched
  • Help Deskunmatched
  • Information Technology & Information Systemsunmatched
  • Laptop PCunmatched
  • Microsoft Active Directoryunmatched
  • Microsoft Officeunmatched
  • Microsoft Outlookunmatched
  • Microsoft Remote Desktop Services (fka Terminal Services)unmatched
  • Microsoft Windows System Administrationunmatched
  • Mobile Devicesunmatched
  • Printersunmatched
  • Software Administrationunmatched
  • Software Installationunmatched
  • Technical Supportunmatched
  • VPN (Virtual Private Network)unmatched

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