1st Level Support, Analysis Skills, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, IT Service Management (ITSM), Identify Issues, Internet Application, Life Insurance, Maintenance Services, Microsoft Office, Microsoft Windows Operating System, Problem Solving Skills, Remote Access, Service Delivery, ServiceNow, Team Player, Technical Support, Technical Writing, Vision Plan
IDR is seeking a Level 1 Service Desk Analyst to join one of our top clients in Plano, TX. This role is perfect for individuals passionate about providing exceptional technical support and eager to work in a dynamic, team-oriented environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the First Level Analyst:
- Deliver first-level technical support to both technical and non-technical customers via phone, email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to hardware, software, applications, and access, utilizing remote access tools for installations and repairs.
- Document and track incidents, service requests, and problems, ensuring efficient triage and escalation when necessary.
- Engage with vendors to coordinate issue resolution and perform proactive maintenance activities.
- Contribute to the creation and maintenance of technical documentation and identify opportunities to enhance service delivery processes.
Required Skills for First Level Analyst:
- Minimum of 3 years of experience in IT support or service desk roles.
- Proficient in Microsoft Windows operating systems, Microsoft Office Suite, and web-based applications.
- Experience with IT service management tools such as ServiceNow and other ticketing platforms.
- Strong communication skills with a customer-focused mindset, capable of supporting users at all technical levels.
- Excellent analytical and problem-solving abilities, with a keen attention to detail and documentation.
What's in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.