1st Level Support, Analysis Skills, Communication Skills, Customer Relations, Customer Support/Service, Detail Oriented, Documentation, IT Service Management (ITSM), Identify Issues, Internet Application, Life Insurance, Maintenance Services, Microsoft Office, Microsoft Windows Operating System, Problem Solving Skills, Remote Access, Service Delivery, ServiceNow, Team Player, Technical Support, Technical Writing, Vision Plan
IDR is seeking a Level 1 Service Desk Analyst to join one of our top clients in Plano, TX. This role is perfect for individuals passionate about providing exceptional technical support and eager to work in a dynamic, team-oriented environment. If you are looking for an opportunity to join a growing organization and work within an ever-growing team-oriented culture, please apply today!
Position Overview/Responsibilities for the First Level Analyst:
- Deliver first-level technical support to both technical and non-technical customers via phone, email, chat, and ticketing systems.
- Troubleshoot and resolve issues related to hardware, software, applications, and access, utilizing remote access tools for installations and repairs.
- Document and track incidents, service requests, and problems, ensuring efficient triage and escalation when necessary.
- Engage with vendors to coordinate issue resolution and perform proactive maintenance activities.
- Contribute to the creation and maintenance of technical documentation and identify opportunities to enhance service delivery processes.
Required Skills for First Level Analyst:
- Minimum of 3 years of experience in IT support or service desk roles.
- Proficient in Microsoft Windows operating systems, Microsoft Office Suite, and web-based applications.
- Experience with IT service management tools such as ServiceNow and other ticketing platforms.
- Strong communication skills with a customer-focused mindset, capable of supporting users at all technical levels.
- Excellent analytical and problem-solving abilities, with a keen attention to detail and documentation.
What’s in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated’s Best of Staffing® Client and Talent Award winner 12 years in a row
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IDR is an equal opportunity employer. We provide reasonable accommodations for disabled employees and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, criminal history, or any other protected category under applicable federal, state, or local laws. We consider all qualified applicants, including those with criminal histories, in compliance with applicable Fair Chance laws.
To comply with civil rights laws, we invite applicants to voluntarily self-identify their race, ethnicity, gender, and veteran status. This information is confidential, optional, and will not affect your application. You may access this form here.
Pursuant to pay transparency laws, salary ranges and benefits will be disclosed where required by law. Compensation is based on factors such as experience, skills, and qualifications.
If you require a reasonable accommodation during the application or interview process, please contact Human Resources at hr@idr-inc.com