Service Desk Coordinator

Service Desk Coordinator

Full-Time | $45,000/year ($21.63/hr)

Schedule: Mon-Fri, 6:00 AM - 3:00 PM

Location: In-office in Chanhassen, MN (1 remote day/week after training)

About the Role

This is a fast-paced coordination role where you'll manage multiple service requests simultaneously-like handling mini projects from start to finish. You'll be the key point of contact between clients and technicians, ensuring requests are completed quickly and efficiently.

Key Responsibilities

• Receive, create, and manage service tickets
• Assign technicians and coordinate resources
• Communicate with clients and provide updates
• Track progress and ensure timely resolution
• Review and close tickets, including billing accuracy

Qualifications

• 1-3 years of admin, coordination, or related experience
• (Recent grads with strong organization skills encouraged to apply)
• Strong multitasking, problem-solving, and communication skills
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Billing/AP experience is a plus

Why Apply?

Great opportunity to grow your skills in operations, project coordination, and client support in a high-energy, team-focused environment.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.