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Service Desk Engineer

The Intersect Group

Atlanta, GA

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JOB DETAILS
SKILLS
Android, Apple Macs, Best Practices, Business Support, Communication Skills, Continuous Improvement, Customer Satisfaction, Customer Support/Service, DNS (Domain Name System), Desktop Administration, Document Scanners, Documentation, Driver's License, Ethernet, Help Desk, IT Service Management (ITSM), Identify Issues, Incident Management, Information Technology & Information Systems, Knowledge Base, Laptop PC, Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Microsoft Windows Azure, Microsoft Windows Operating System, Microsoft Windows System Administration, Mobile Devices, Peripheral Hardware, Printers, Problem Solving Skills, Process Improvement, Software Administration, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, VPN (Virtual Private Network), Willing to Travel, Wireless Communications, iOS
LOCATION
Atlanta, GA
POSTED
30+ days ago
IT Service Desk Engineer
Location: Atlanta, GA

Role Summary
The IT Service Desk Engineer plays a key role in ensuring stable, responsive IT support for end users across multiple locations. This position serves as a frontline technical resource, resolving issues efficiently while coordinating with internal teams and external vendors when escalations are required.

In this role, you will troubleshoot hardware, software, and connectivity issues, maintain accurate documentation, and contribute to continuous improvement efforts within the service desk function. Your work will directly support business productivity and user satisfaction while reinforcing operational standards and best practices.
Key Responsibilities
  • Diagnose and resolve hardware, software, and system issues through Tier 1 support and coordinated escalation
  • Provide support for connectivity issues including Ethernet, TCP/IP, DNS, VPNs, and wireless access
  • Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals
  • Assist with administration and support of Windows environments, Active Directory, Office 365, Azure, Intune, and Exchange
  • Maintain accurate ITSM ticket documentation and update knowledge base articles as needed
  • Collaborate with infrastructure, engineering, and vendor partners to resolve complex issues
  • Identify recurring issues and recommend process or technical improvements
  • Support IT field projects, equipment deployments, and on-site technical needs as required
Key Requirements
  • 2+ years of experience in a service desk, help desk, or technical support role supporting end users
  • Hands-on experience with Windows 10/11, Windows and Mac environments, and Microsoft Active Directory
  • Working knowledge of Microsoft Office 365, Azure, and Intune
  • Familiarity with ITSM/ticketing systems and standard incident management processes
  • Exposure to server infrastructure, printers, scanners, and mobile devices (iOS/Android)
  • Strong troubleshooting, documentation, and organizational skills
  • Excellent communication skills with the ability to support both technical and non-technical users
Additional Requirements
  • Availability for occasional after-hours support
  • Ability to lift and move IT equipment (approximately 5–15 lbs.)
  • Valid driver’s license and willingness to travel up to 20%

About the Company

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The Intersect Group

The Intersect Group is a different and better business partner. We create unparalleled value for our clients by combining industry-leading Consulting capabilities with comprehensive Staffing and recruitment services. Clients trust us to deliver results based on our deep expertise and proven resources within finance, accounting, and information technology. Through our flexible delivery approach, you get the right solution, at the right time to accelerate your success and achieve all of your mission-critical objectives.

COMPANY SIZE
500 to 999 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2006

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