Service Desk Engineer

Overview Konica Minolta currently has an exciting opportunity for aService Desk Engineer! This position is slated for 3 days onsite and 2 days remote WFH. In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management. Responsibilities * Provide remote technical support to clients over the phone using remote control tools * Conduct onsite technical support at client location as needed * Diagnose and resolve workstation, server and network infrastructure issues * User account management - Add/edit/disable accounts, setup new application users, etc. * Troubleshoot backup, malware, virus and other technical issues * Help provision new laptops, desktops and mobile devices * Work with application vendors in troubleshooting application errors * Answer end user questions and remediate issues Qualifications * 1+ years' experience in a related role * College or IT trade school degree, technical certifications or related years of experience * As much of this job is done remotely, great verbal and written communication skills are a must * A professional appearance, attention to detail, and the ability to manage multiple technical issues simultaneously is also required * Windows 7 and 8 and associated hardware platforms Windows Server 2003, 2008 and 2012 * VMware or Microsoft Hyper-V virtualization technologies * Anti-virus, Anti-spam and Anti-spyware * Backup and Recovery technologies * Citrix and Microsoft Remote Desktop Services * Firewalls, Routers and Managed Switches * LAN / WAN / Wireless networking hardware and software technologies * Systems Management Software (HP Insight Manager, Dell OpenManage) * Industry certifications from CompTIA, Microsoft, Cisco or VMware * 1+ years' experience in a related role * College or IT trade school degree, technical certifications or related years of experience * As much of this job is done remotely, great verbal and written communication skills are a must * A professional appearance, attention to detail, and the ability to manage multiple technical issues simultaneously is also required * Windows 7 and 8 and associated hardware platforms Windows Server 2003, 2008 and 2012 * VMware or Microsoft Hyper-V virtualization technologies * Anti-virus, Anti-spam and Anti-spyware * Backup and Recovery technologies * Citrix and Microsoft Remote Desktop Services * Firewalls, Routers and Managed Switches * LAN / WAN / Wireless networking hardware and software technologies * Systems Management Software (HP Insight Manager, Dell OpenManage) * Industry certifications from CompTIA, Microsoft, Cisco or VMware#DL1 About Us This posting reflects an existing vacancy that we are actively recruiting for. Cette annonce correspond a un poste actuellement vacant pour lequel nous recrutons activement. About Konica Minolta Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansiveIntelligent Connected Workplaceportfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 m