Access Control, Administrative Skills, Atlassian JIRA, Budgeting, Building Renovation, Capital Project, Compensation and Benefits, Customer Relations, Customer Support/Service, Detail Oriented, Driver's License, Electricity, Endpoint Security, Facilities Management, Follow Through, HVAC, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Insurance, Laptop PC, Leadership, Maintenance - HVAC, Microsoft Active Directory, Microsoft Product Family, On Call, On Site Support, Onboarding, PCI, Plumbing, Problem Solving Skills, Process Development, Process Improvement, Project/Program Coordination, Property Management, Security Equipment, Software Administration, Software Installation, Software Patches, Technical Support, Vendor/Supplier Relations
Service Desk & Facilities Coordinator
Must be in Southern NV and have reasonable commute to Las Vegas, NV due to in-office requirements.
SCHEDULE: Full-Time, Monday-Friday, 9:00am-6:00pm
COMPENSATION: Starting Pay $27.00 - $31.00 per hour.(The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.)
WHO WILL SHINE IN THIS ROLE
Are you looking for an opportunity to make a meaningful impact, grow your career, work in a dynamic environment? PCI is seeking a Service Desk & Facilities Coordinator who is detail-oriented, customer-focused, and has IT service desk experience, strong problem-solving skills, and a proactive approach.
WHAT YOU’LL DO
Service Desk Support
- Provides on-site technical support for the Las Vegas office during core business hours, including hardware and software troubleshooting, laptop configuration, and general maintenance for approximately 50+ local employees.
- Processes and resolves service desk tickets based on overall business needs and priority, applying advanced troubleshooting techniques to minimize downtime and support user productivity.
- Provides remote technical co-support for employees in the St. Cloud, MN office and remote/home-office environments, ensuring reliable hardware and software functionality.
- Deploys and manages software installations, updates, and patches using tools such as PDQ and SmartDeploy.
- Prepares and deploys laptops for new team members, providing basic technology onboarding and training on IT systems and tools.
- Participates in an on-call support rotation to provide after-hours technical support as needed.
Facilities Liaison & Coordination:
- Serves as the main point of contact for facilities-related concerns and dealings at the Las Vegas office, supporting smooth day-to-day building operations.
- Serves as the core point of contact for Las Vegas vendor relationships and acts as the liaison between the property management company and PCI on building and facility needs, including custodial, repair, HVAC/mechanical, safety and security, and capital project or renovation needs, communicating budget and approval decisions from the Service Desk & Facilities Manager.
- Receives and relays building issues and emergencies to the Service Desk & Facilities Manager, helping evaluate the condition of the facility, including plumbing, HVAC, electrical, and environmental systems.
- Maintains a working understanding of PCI's security alarm system and serves as a primary point of contact for related calls or alarms as needed.
- Controls building access and administers keys and entrance cards.
Collaboration & Follow-Through:
- Identifies process improvements to enhance service desk and facilities support efficiency.
- Collaborates closely with the Service Desk & Facilities Manager to ensure alignment on facilities decisions and priorities, escalating budget, vendor, and other approval decisions appropriately.
WHAT WE’RE LOOKING FOR
Must-Have Qualifications:
- Associate's degree in a related field, or equivalent experience and certification.
- Minimum of 4-5 years of experience in a service desk, IT support, or facilities coordination role.
- Advanced troubleshooting skills for laptops, software, and IT systems.
- Strong knowledge of IT service desk management tools and endpoint security practices.
- Ability to serve as a liaison between employees, leadership, vendors, and the property management company on facilities matters, escalating budget and approval decisions to the Service Desk & Facilities Manager.
- Valid driver's license, reliable vehicle, and active insurance for occasional work-related travel.
Nice to have but not Required!
- Relevant certifications such as ITIL, Microsoft 365, or Active Directory.
- Experience supporting capital project coordination, space planning, or building renovations in a liaison capacity.
- Minimum of 4 years of experience using systems such as Active Directory, Confluence, Duo, Jira Service Desk, Office 365, PDQ, and Zoom.
- Experience supporting both IT and facilities functions within a single role.
LOCATION & WORK SETTING
- Office Address: 9911 Covington Cross Dr. Suite 190 Las Vegas, NV, 89144
- Schedule: Full-Time, Monday–Friday 9:00am-6:00pm PST
- Work Setting: In-Office
- On-call rotation (1 week every 4 weeks)
COMPETITIVE COMPENSATION & BENEFITS
- Starting Pay: $27.00 - $31.00 per hour
- The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Additional Perks that Go the Extra Mile:
- Annual Discretionary Bonus
- Earned Safe & Sick Time (ESST)
- Paid Maternity & Paternity Leave
- Paid Time Off (PTO) & 8 Paid Holidays
- Donation Matching & Paid Volunteer Time
- 401(k) Match – 100% of your deferrals up to 5%
- Tuition Reimbursement & Student Loan Match Program
HOW TO APPLY
It only takes a couple of minutes! Submit your resume on our website atpreferredcredit.com/careers.
EQUAL EMPLOYMENT OPPORTUNITY
PCI is an equal employment opportunity employer committed to diversity, equity, & inclusion. We make hiring decisions based on qualifications, merit, and business needs. If you need assistance or an accommodation due to disability, please contact PCI HR at PeopleOps@preferredcredit.com.