Service Desk /Help Desk Technician

Service Desk /Help Desk Technician

Type: 6 months to Hire

Location: Cherry Hill, NJ

Responsibilities:

• Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.
• When necessary provide on-site support.
• Ensure proper documentation, notification, escalation, tracking, and follow up of all incidents.
• Troubleshoot and resolve system hardware and software problems.
• Triage and identify issues related to routing, switching, activity directory, DHCP and DNS.
• Document processes and procedures as required.
• Manage and maintain our customers’ networks.
• Required to be part of the on call schedule.
• Performs other duties and responsibilities as assigned by the MSP Manager.

• Required Skills:

• 3 years related work experience or BS in Information Systems or related field.
• Must exhibit a clear, friendly, professional phone manner.
• Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
• Able to handle multiple projects and assignments with attention to detail.
• Microsoft Windows Desktop Operating Systems
• Windows Server, Active Directory, Group Policy, Mac OSX, SonicWall Routers.
• VMWare and Microsoft Hyper-V Hypervisors
• Must have transportation

• •Must be able to physically lift and move computer equipment