Service Desk Intern

Description

Central Garden & Pet Company is a leading innovator, marketer and producer of quality branded products for the pet, lawn and garden supplies markets. Our Corporate IT department is seeking a Service Desk Intern to work in our Walnut Creek, CA location.

This position is best suited for a person who is outgoing, has excellent communications skills, enjoys and works well in a team environment, and likes helping people. This position provides operational support for Enterprise desktops and other client technologies.

KEY RESPONSIBILITIES

In-Bound Call & Queue Management (You will learn how to)

• Answer in-bound phone calls and document the calls in the ticket management system
• Continual monitoring of the Service Desk queue in the ticket management system for new tickets created via email
• Review categorize and prioritize calls using established processes
• Gather additional information when necessary to allow for the efficient resolution of issue by Tier 2 and administrative resources
• Route calls to other teams when necessary

Tier 1 Technical Support

• Follow established processes to resolve technical issues and service request including but not limited to:
• Password rests and account unlocks
• Software installation
• Printing
• Multifactor authentication
• Service Catalog information requests
• Configuration of Mobile Device Management software
• Basic Office365/Sharepoint

(The above statements describe the general nature & level of work being performed in this job. They are not intended to be an exhaustive list of all duties, & additional responsibilities may be assigned.)

IDEAL CANDIDATE ATTRIBUTES

• Basic analytical and problem-solving skills
• Demonstrated ability to effectively communicate by phone
• Demonstrated writing ability
• Basic organizational and time management skills
• Customer service skills
• Diplomacy in dealing with conflict resolution
• PC hardware & software and mobile device proficiency (Windows 10. Office365, iOS, Android)
• Ability to lift/move computers, peripheral equipment and supplies (50Lbs) Education and Experience
• High School Diploma or GED

WORK ENVIRONMENT

This position is required to work in the office 5 days per week

Central Garden & Pet Company (NASDAQ: CENT) (NASDAQ: CENTA) is a leading consumer goods company in the pet and garden industries. Guided by the belief that home is central to life, the Company''s purpose is to proudly nurture happy and healthy homes. For over 45 years, its innovative and trusted solutions have helped lawns grow greener, gardens bloom bigger, pets live healthier, and communities grow stronger. Central is home to a diversified portfolio of market-leading brands including Amdro, Aqueon, Best Bully Sticks, Cadet, C&S, Farnam, Ferry-Morse, Kaytee, Nylabone, Pennington, Sevin and Zocon. With fiscal 2025 net sales of $3.1 billion, Central has strong manufacturing and logistics capabilities supported by a passionate, entrepreneurial growth culture. The Company is headquartered in Walnut Creek, California, and employs over 6,000 people, primarily across North America. Visit www.central.com to learn more.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.