Service Desk Manager

Required Qualifications

• Excellent communication, coaching, and stakeholder-management skills.
• Bias for action, structure, and continuous improvement.
• Proven success leading a service desk or IT support team in a metrics-driven environment.
• Strong familiarity with information technology service management (ITSM) platforms (Freshservice, ServiceNow, or similar).
• Demonstrated experience with Microsoft 365, Microsoft Entra ID (formerly Azure AD), Intune, and modern endpoint management.
• Possesses strong computer skills, including experience using Microsoft applications (e.g., Project, PowerPoint, Word, Excel, Outlook, Visio, SharePoint)

Preferred/Desired Qualifications

• Information Technology Infrastructure Library (ITIL) certification preferred.

Education and Experience

• A bachelor’s degree in information technology, computer science, or a related field (preferred) and seven years of relevant experience, with at least three years in a leadership role.
• An equivalent combination of education, training, and professional experience will be considered.

GENESYS Consulting Services, Inc. is proud to be an equal opportunity employer.