Service Desk Operator

Service Desk Operator

Location:

Silverdale, Washington (Bangor)

Type:

Non-Exempt

Work Schedule:

Full-time

Compensation:

$25.89

-

$25.89

/h

ou

r

Benefits:

Tessera

is proud to offer a comprehensive compensation and benefits package to our eligible part-time and full-time employees.

Full-Time benefits of a

Service Desk Operator

• Medical, Dental, Vision, 401(k) retirement plan, Life & Short-Term Disability Insurance
• $11.41/hour Health and Welfare Benefit
• Flexible Spending Accounts for both medical and dependent care
• 11 paid federal holidays, accrual of 12 paid days of vacation at the start of employment, paid sick leave
• Potential shared earning bonus
• Tuitionassistanceis available after 1 year of employment and potential scholarships for qualified dependents
• Professional development, certifications, and training opportunities
• Verizon wireless discount
• Employee Assistance Program (EAP), and an engaging wellness program
• Public Service Loan Forgiveness eligibility for full-time employees

Tessera

is dedicated to "Creating Opportunities for People with Disabilities" by hiring and supporting individuals with disabilities as well as veterans with disabilities. We take pride in our purpose-driven culture, our core values - Inclusion, Partnerships, Integrity - and our commitment to providing a safe and respectful

work environment

to

our employees.

Tessera

is seeking a professional and organized Service Desk Operator to act as the first point of contact for all facility-related issues at WSBOSC. This role

is responsible for

managing service requests, assigning work orders, and coordinating communication between requesters, schedulers, and maintenance staff. By ensuring

accurate

documentation,

timely

follow-up, and clear communication, the Service Desk Operator helps

maintain

efficient facility operations and customer satisfaction

Typical duties include but are not limited to:

• Manages incoming requests for maintenance, repairs, or other facility-related services, documenting them accurately in a system
• Based on the severity and urgency of the request,assignwork orders to theappropriate scheduleror maintenance staff.
• Tracksthe status of work orders, ensuringtimelycompletion and providing updates to requesters as needed.
• Serves as a liaison between requesters, maintenance staff, schedulers, and managersfacilitatingclear communication and efficient coordination
• Keepaccuraterecords of all work orders, maintenance activities, and related documentation.
• Responsible for managing inventory of maintenance supplies and equipment
• Answers general inquiries about facility policies, procedures, or ongoing maintenance projects
• May be directed to change status of work in the Centralized Maintenance Management System (CMMS).

Qualifications:

• Highschool Diploma/GED isrequired.
• Minimum 3 years' experience in planning/work control.
• An equivalent combination of experience and education allowed.
• The ability to prioritize tasks, manage multiple requests simultaneously, andmaintainaccuraterecords is crucial.
• Basic understanding of facilities systems (HVAC, electrical, plumbing, etc.) is helpful for understanding and prioritizing requests.
• Experience with work order management systems, databases, and other relevant software is oftenrequired

Physical Requirements:

Employees must have the ability to

perform

the following physical demands for extended periods of time with or without

assistance

. The physical demands of this position may be

reasonably accommodated

for individuals with disabilities to perform the essential functions on a case-by-case basis

.

• Must be able to lift and/or move up to20pounds.
• May berequiredto reach, kneel, walk, stand, and use repetitive motion for several hours at a time based on position duties.
• Work may require repetitive motion, reaching, lifting, kneeling, and walking. Standing or sitting for several hours at a time, climbing in and out of a vehicle, and up and down stairs may also berequired.
• Must have the perseverance to work effectively under pressure for extended periods of time.

Requirements:

• A valid state driver's license isrequiredwith the ability to obtain andmaintaincoverage byTessera'sinsurance.