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Service Desk Personnel

Eitacies Inc

Nashville, TN

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JOB DETAILS
SKILLS
Apple iPad, Apple iPhone, Call Centers, Cisco Network Systems, Communication Skills, Customer Support/Service, Data Recovery, Identify Issues, Lift/Move 50 Pounds, Microsoft Product Family, Microsoft Remote Desktop Services (fka Terminal Services), Print Server, Printers, Technical Support, VPN (Virtual Private Network), Videoconferencing, WebEx, iOS, iTunes
LOCATION
Nashville, TN
POSTED
30+ days ago
Service Desk Personnel
Nashville, TN 37243 (MUST be locals to TN)
Positions: 2


We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently.
Key Requirements:
  • Ability to handle up to 30 calls per day
  • Strong customer service and communication skills
  • Must be able to lift at least 50 lbs
  • Prior IT Call Center experience preferred
Technical Skills:


Printer Administration & Troubleshooting
  • Server print queues and local queues
Active Directory Management
  • Navigate different OUs
  • User attribute lookup
  • Password reset and account unlock
iOS Support & Deployment
  • Setup of iPhones/iPads
  • iTunes account reset
  • Network settings reset
  • Backup and restore
Video Conferencing Tools
  • Cisco WebEx
  • Microsoft Teams
  • Cisco Presence solutions
Network Troubleshooting
  • Internal vs external connectivity
  • VPN
  • LTE
  • WiFi
Application Support
  • Account permissions
  • Compatibility issues
  • Browser vs installed applications
Remote Support Tools
  • MSRA
  • RDP
  • Microsoft Teams
  • WebEx
Hardware Deployment
ServiceNow
  • Ticket management
  • Ticket assignment



About the Company

E

Eitacies Inc

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