Service Desk Personnel Nashville, TN 37243 (MUST be locals to TN) Positions: 2
We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently. Key Requirements:
Ability to handle up to 30 calls per day
Strong customer service and communication skills
Must be able to lift at least 50 lbs
Prior IT Call Center experience preferred
Technical Skills:
Printer Administration & Troubleshooting
Server print queues and local queues
Active Directory Management
Navigate different OUs
User attribute lookup
Password reset and account unlock
iOS Support & Deployment
Setup of iPhones/iPads
iTunes account reset
Network settings reset
Backup and restore
Video Conferencing Tools
Cisco WebEx
Microsoft Teams
Cisco Presence solutions
Network Troubleshooting
Internal vs external connectivity
VPN
LTE
WiFi
Application Support
Account permissions
Compatibility issues
Browser vs installed applications
Remote Support Tools
MSRA
RDP
Microsoft Teams
WebEx
Hardware Deployment ServiceNow
Ticket management
Ticket assignment
Numbers & Facts
Location
Nashville, TN
Job Type
Full-time
Skills
Apple iPadunmatched
Apple iPhoneunmatched
Call Centersunmatched
Cisco Network Systemsunmatched
Communication Skillsunmatched
Customer Support/Serviceunmatched
Data Recoveryunmatched
Identify Issuesunmatched
Lift/Move 50 Poundsunmatched
Microsoft Product Familyunmatched
Microsoft Remote Desktop Services (fka Terminal Services)unmatched
Print Serverunmatched
Printersunmatched
Technical Supportunmatched
VPN (Virtual Private Network)unmatched
Videoconferencingunmatched
WebExunmatched
iOSunmatched
iTunesunmatched
🎯
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