Job Description
Title: Service Desk Personnel Location: Nashville, TN (Onsite)Duration: 12+ months Interview Type: Either Webcam or In-person
DO NOT SUBMIT ANY CANDIDATES TO THIS REQUISITION WHO WERE ALREADY SUBMITTED TO REQUISITION 66083.
WORKING HOURS - 7.5 HOURS PER DAY
Description Must be able to lift at least 50 pounds.
IT Call Center Experience preferred
- Able to handle call volume of up to 30 calls per day.
People/Customer Service skills required
Printer Administration and Troubleshooting
- Server Print Queue, and local Queues
Active Directory Management
- Able to navigate Different OUs
- Able to look up attributes
- Able to reset password and unlock accounts.
iOS Management, Support, and Deployment
- Setting up new phones/Ipads
- Resetting iTunes accounts
- Resetting network settings
- Backup/Restore device data
Video Conferencing
- Cisco WebEx
- MS Teams
- Cisco Presence video solutions
Network troubleshooting
- Internal vs external
- VPN
- LTE
- Wifi
Application Troubleshooting
- Account permission
- Compatibility settings
- Browser vs installed
Remote support
Hardware Deployment
ServiceNow
- Ticket management
- Ticket assignment
Skills
Apple iPadunmatched
Call Centersunmatched
Call Volumeunmatched
Cisco Network Systemsunmatched
Customer Support/Serviceunmatched
Data Recoveryunmatched
Identify Issuesunmatched
Lift/Move 50 Poundsunmatched
Microsoft Remote Desktop Services (fka Terminal Services)unmatched
Print Serverunmatched
Printersunmatched
VPN (Virtual Private Network)unmatched
Web Browsersunmatched
WebExunmatched
iOSunmatched
iTunesunmatched
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