Service Desk Specialist

• Job Title: Service Desk Specialist
• Location: Auburn, MA 01501 (Onsite)
• Duration: 8 Months
• Pay Rate:Up to $42.25/hr on W2
• Schedule: Monday-Friday (Onsite)

The Service Desk Specialist will serve as the primary point of contact for internal IT support, providing both deskside and phone support for approximately 200-300 onsite employees across warehouse and administrative departments. The ideal candidate will be customer-focused, organized, and comfortable supporting users at all levels of the organization.

• Provide deskside, walk-up, and phone support for end users.
• Troubleshoot hardware, software, Windows, Office, SAP, and application issues.
• Manage incidents, service requests, and asset management through ServiceNow.
• Perform PC imaging, hardware provisioning, software installations, and device setup.
• Diagnose and resolve desktop, laptop, printer, and peripheral issues.
• Support Active Directory user account administration.
• Utilize remote support tools to assist users.
• Escalate complex issues to appropriate support teams.
• Maintain excellent customer service while prioritizing multiple requests.
• Participate in onboarding, site orientation, and support of VIP users.

• 1-3 years of IT Service Desk/Desktop Support experience.
• 1-3 years of Call Center or phone-based technical support experience.
• Strong knowledge of Windows 10/11 and Windows Services.
• Experience supporting desktops, laptops, printers, and peripherals.
• Knowledge of TCP/IP, DNS, DHCP, and VPN.
• Experience with Active Directory user administration.
• Experience using remote desktop/support tools.