1st Level Support, Atlassian JIRA, Calculators, Computer Hardware, Computer Science, Copying Machines, Customer Relations, Customer Satisfaction, Customer Support/Service, Desktop Administration, Desktop Hardware, Documentation, Help Desk, High School Diploma, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Laptop PC, Maintenance Services, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, Network Connectivity, Office Equipment, People Management, Peripheral Hardware, Presentation/Verbal Skills, Printers, Problem Solving Skills, Resolve Customer Issues, Secret Clearance, Service Level Agreement (SLA), ServiceNow, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, United States Department of Defense (DoD), User Interface/Experience (UI/UX), Web Browsers
General information
Requisition #
R69160
Locations
USA-FL-Doral
Posting Date
07/09/2026
Security Clearance Required
Secret
Remote Type
Onsite
Time Type
Full time
Description & Requirements
Shape the future of defense with MANTECH! Join a team dedicated to safeguarding our nation through advanced tech and innovative solutions. Since 1968, we've been a trusted partner to the Department of Defense, delivering cutting-edge projects that make a real impact. Dive into exciting opportunities in Cybersecurity, IT, Data Analytics and more. Propel your career forward and be part of something extraordinary. Your journey starts now-protect and innovate with MANTECH!
MANTECH seeks a motivated, career and customer-oriented Service Desk Specialist to join our team in Doral, Florida.
Responsibilities include but are not limited to:
- Provide first-level technical support to end users across the organization.
- Troubleshoot and resolve basic hardware, software, and network issues, escalating more complex problems to higher tiers.
- Log and track incidents and service requests within a ticketing system, ensuring timely resolution and accurate documentation.
- Meet Service Level Agreements (SLA) and maintain high levels of customer satisfaction.
- Use knowledgebase articles and other resources to efficiently resolve user issues.
- Develop their problem-solving and interpersonal skills under the guidance of senior and mid-level Technicians.
- Assist in user training and self-service initiatives, contributing to a positive user experience.
Minimum Qualifications:
- High School Diploma
- One (1) or more years of relevant experience working in a Service Desk or Deskside Support environment.
- Fundamental understanding of computer hardware (desktops, laptops, peripherals) and software (Windows OS, common applications).
- Basic understanding of networking concepts (connectivity, TCP/IP).
- Familiarity with common software applications (Microsoft Office Suite, web browsers).
Preferred Qualifications:
- Bachelor's degree in information technology, computer science, or a related field.
- Experience supporting DoD programs.
- Experience in IT service management and ITIL-informed processes. Knowledge of ITSM tools such as ServiceNow and Jira.
- Experience with a ticketing system (even if in an educational setting) and remote desktop support tools.
- Basic experience with Active Directory.
- Basic hardware troubleshooting experience.
Clearance Requirements:
- Must have a current/active Secret clearance.
Physical Requirements:
- Must be able to remain in a stationary position 50%.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer.
- The person in this position frequently communicates with co-workers, management and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.
MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.
M
ManTech International Corp
Our Mission
Our mission is empowering our nation through a diverse and skilled workforce securely delivering innovative technology, consulting services and digital solutions for our customers’ mission success, every day.
Our Vision
Our vision is Securing the Future as the most trusted partner for U.S. Defense, Intelligence and Federal Civilian customers through the power of One ManTech. When these agencies think of an essential partner for their national and homeland security needs, they think ManTech.
Our Values
Our values are grounded in a bedrock of truth, integrity and caring for each other and the mission. We hold steadfast to:
• TRUST – We earn and protect the trust of our customers, employees and investors through an enduring foundation of respect, fairness, credibility and honoring our commitments, always.
• INCLUSION – We are an inclusive, diverse and talented workforce with a passion for mission success, intellectual capital, creativity and integrity. Our high ethical standards and investment in our people build confidence with our customers.
• QUALITY– We deliver exceptional quality to customers through differentiated technology solutions and an uncompromising focus on excellence, value and innovation.
5,000 to 9,999 employees
https://www.mantech.com/about