Scheck Hillel Community School, a large Orthodox Jewish community school located in sunny North Miami Beach, Florida is currently accepting resumes for an experienced full time Service Desk Specialist for the 2025-2026 school year.
Scheck Hillel is a nationally recognized college preparatory and Jewish community school located in North Miami Beach, Florida. Our well-rounded, rigorous, dual curriculum program serves over 1,300 students in PKT through 12th grade. As a Blue Ribbon School of Excellence, we attract and retain a diverse faculty who demonstrate professional excellence with an unwavering commitment to delivering an education of unsurpassed quality, As a community school, we understand that our school isn't just about education, it's about the whole child.
The Service Desk Specialist supports students, faculty, and staff across a PK-12 learning environment. This role is responsible for advanced technical troubleshooting, systems administration, infrastructure support, escalation management and audio visual.
Key Responsibilities
Provide technical support for Windows, macOS, ChromeOS, iOS, and Android devices.
Support the end to end help desk lifecycle. Troubleshoot and resolve issues related to:
Google Workspace for Education and Microsoft O365.
Network connectivity (wired and wireless)
Managed Print services, projectors, VoIP phones, A/V equipment, Smartboards and classroom technology.
User accounts, permissions, and group policies administration.
Server and virtualization environments (VMware, Hyper-V, WIN2019 - 2025 server)
Audio, visual
Install, configure, and maintain endpoint devices, applications, and system updates.
Assist with administration of:
Active Directory and identity management
DNS, DHCP, VLANs
Backup systems and disaster recovery operations
Security tools such as RMM/EDR, MDM, and content filtering
Support school technology initiatives, assessments, and classroom technology integrations.
Maintain documentation for procedures, inventory, and configuration standards.
Drive continuous systems and process improvement
Proactively monitor systems to identify and resolve issues before impact
Other duties may be assigned by supervisor or designee
Qualifications
Two plus years of professional IT client service support.
Strong knowledge of:
Windows Server (2019/2022/2025)
Active Directory, Group Policy, and authentication protocols
Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, Wi-Fi)
Google Workspace Admin Console, Microsoft 365 Admin Center, Microsoft Entra.
Virtualization platforms (VMware / Hyper-V)
Experience supporting mixed device environments (Windows, Mac, Chromebooks).
Familiarity with RMM/MDM systems such as Datto, Mosyle, audio visual, or similar.
Understanding of basic security frameworks, EDR, MDR.
Ability to support classroom A/V systems and instructional technology.
Experience with supporting / setting up meeting technology, video, Live streaming, audio.
Excellent communication and customer service skills, especially in an educational setting.
Ability to work independently and handle multiple priorities.
Ability to support high visibility school social and academic events i.e., A/V, microphones, live streams, and presentations.
Experience with asset lifecycle management
Key Characteristics:
Highly proactive and self-driven
Solution-oriented with a focus on permanent fixes
Operationally excellent and detail-oriented
Strong communicator
Calm, positive, and effective under pressure
Skilled in working with students and teachers
Ability to work occasionally after hours and weekends.
Preferred Skills
Work Environment