Service Desk Supervisor - SUNY Old Westbury

Location: Old Westbury, NY Category: Professional Job Type: Exempt Posted On: Mon Aug 17 2026 Job Description:

As a key member of the Information Technology Services (ITS) department, the Service Desk Manager is responsible for the daily leadership, administration, and operational management of the Service Desk and Level 1 support functions. This position ensures the delivery of responsive, professional, and customer-focused technical support services to faculty, staff, students, and guests across the College community.

The Service Desk Manager is responsible for establishing and maintaining high standards of customer service, ticket management, incident response, and end-user support o... more...