1st Level Support, Computer Hardware, Computer Software, Customer Support/Service, Help Desk, Identify Issues, Microsoft Access Database, Microsoft Office, Microsoft Windows Phone, Printers, Technical Support, Wireless Email
Posting Details
Position Information
Position Title Service Desk Support Specialist Posting Number Classification Title Help Desk Support Specialist Department Support Services Salary Range
Position Summary Information
Student Job Type On Campus Academic Yr Reports To Gabby Barboza Job Description Summary
- Students with midday availability preferred.
- Provide the first line of support for technology-related questions at the IT Service Desk for Stonehill faculty, staff, and students.
- Answer the Service Desk telephone calls, obtain user information as well as information about the problem and log into the call tracking software, Team Dynamics.
- Troubleshoot and resolve calls that can be handled on the phone (Microsoft Office applications, Student and Employee Email, Wireless access, Classroom issues, Printer issues, basic Internet access, and other specific Stonehill applications).
- Assist walk-in faculty/staff/students with technology-related problems.
- Escalate solution-resistant problems to Level II and III support staff or other professional staff as appropriate.
- Perform other duties as assigned.
Job Requirements
Excellent customer service skills. Must have the ability to work in a fast-paced environment. Knowledge of computer hardware and software is a plus.
Academic Year, August 2026-May 2027.
Special Instructions to Applicants Hourly Salary 15.00 Hours 8 Contact Name Gabby Barboza Contact Email gbarboza1@stonehill.edu Work Location Duffy 025 Payroll Deduction Grant Deduction
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