Service Desk Support Specialist

Silver Cross Hospital is an extraordinary place to work. We're known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It's the way you want to be treated.

Position Title: Service Desk Support Specialist

Position Summary: Serves as first level of support for end users. Provides support with computers, access, equipment, and/or software. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and Track-IT requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Additionally, may coordinate with other teams or departments to resolve user problems. All duties should be performed in a manner that promotes teamwork and reflects the mission and culture of Silver Cross Hospital.

Essential Duties and Responsibilities:

Required Qualifications:

• Ability to troubleshoot hardware/software malfunctions over the phone and email including the use of remote desktop sharing application.
• Responsible for resetting and updating user account and application passwords.
• Troubleshoots email issues and escalates as necessary.
• Monitors multiple technologies to ensure proper working order. Escalates and reports any issues to the team.
• Generating, distributing, and communicating different reports for different departments.
• Evaluating, reviewing, and updating documentations as a needed basis.
• Coordinate, contribute, and communicate with the team for all reported issues.

Education and Training:

• High School Graduate or equivalent required.
• Ability to think and problem solve technical issues independently.
• Detailed oriented.
• Excellent customer service skills.
• Preferred: 1-2 years of Service Desk experienced; some college courses.

Work Shift Details:

Nights, Full-time nights 3pm-11:30pm

Department:

COMPUTER OPERATIONS

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

• Medical, Dental and Vision plans
• Life Insurance
• Flexible Spending Account
• Other voluntary benefit plans
• PTO and Sick time
• 401(k) plan with a match
• Wellness program
• Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match. However, registry employees are ineligible for Health and Welfare benefits.

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.

The expected pay for this position is listed below:

$20.33 - $25.41