Are you the go-to person when technology breaks? We're looking for a Service Desk Support Technician who enjoys solving problems, supporting end users, and delivering exceptional customer service in a fast-paced environment. As the face of IT, you'll help employees stay productive by troubleshooting issues, deploying technology, and serving as the bridge between technical solutions and business users.
Core duties and responsibilities include:
• Provide Tier 1 support for desktops, laptops, printers, and software applications
• Support Windows, Mac, iOS, and Android devices
• Deploy and configure PCs, monitors, docking stations, and peripherals
• Troubleshoot Office 365, hardware, and basic network connectivity issues
• Manage and document support tickets while meeting SLA expectations
• Track and maintain IT assets, inventory, and equipment lifecycle
• Assist with technology rollouts, security initiatives, and IT projects
• Partner with employees across all departments to minimize downtime and improve the user experience
Required skills and qualifications:
• 2-4 years of Desktop Support, Help Desk, or Service Desk experience
• Strong knowledge of Windows 10/11 and Microsoft 365
• Experience with hardware troubleshooting, PC setup, and imaging
• Basic networking and mobile device support experience
• Excellent communication skills with the ability to explain technical issues to non-technical users
• Ability to prioritize competing requests in a fast-paced environment
Preferred
• Experience with ITSM tools
• Active Directory and/or Microsoft Entra ID experience
• CompTIA A+, Network+, ACSP, or related certifications
Compensation:
The Hourly range for this position is from $30 to $35, depending on experience.
Apply:
For immediate consideration, please apply online.
Confidentiality Guarantee:
All inquiries, applications, and referrals are held in strict confidence. To protect your anonymity, you may submit your resume without information regarding your current employer. Alternatively, you may contact us by phone to confidentially discuss our process and your interest in the position.
About ConnectPoint Search Group:
ConnectPoint Search Group provides Professional Search and Contract Staffing solutions in the fields of Accounting & Finance, Information Technology, Human Resources, and Administrative. We are locally rooted in the Sacramento Region and, with over two decades of solution-rich industry experience, our success for connecting talented professionals with the best positions