Lighthouse Technology Services is partnering with our client to fill their PART TIME Service Desk Technician position! This is a 6 month contract-to-potential-hire onsite in Buffalo, NY. This role will be a W2 employee of Lighthouse Technology Services. No C2C or subcontracting arrangements will be considered.
What You'll Be Doing:
Provide exceptional front-line technical support to internal employees through face-to-face interactions, phone support, and ticketing system management
Manage and resolve helpdesk tickets efficiently, ensuring timely response to user issues and maintaining high customer satisfaction standards
Deploy and configure new equipment including desktops, laptops, monitors, cell phones, printers, and peripherals across the organization
Image new machines and convert systems to Autopilot, ensuring seamless device management and deployment
Coordinate cell phone orders and replacements through Verizon, managing the full lifecycle of mobile device support
Support business-critical applications including Microsoft Dynamics D365, Microsoft Dynamics NAV, and other enterprise software platforms
Troubleshoot and resolve Windows operating system issues, desktop software problems, and application-related challenges
Maintain detailed documentation of technical issues, resolutions, and equipment inventory to support knowledge sharing and process improvement
What You'll Need to Have:
Flexibility to work part-time hours ranging from 20-40 hours per week with onsite presence 5 days per week
2-3 years of Service Desk or helpdesk support experience in a professional environment
Exceptional customer service skills with the ability to communicate technical concepts clearly to non-technical users
Strong proficiency with Microsoft Windows operating systems and desktop software troubleshooting
Hands-on experience with device imaging, deployment, and modern endpoint management practices
Experience supporting business applications such as Microsoft Dynamics D365, Microsoft Dynamics NAV, Epicor P21, Service Titan, Zoho, or QBO (preferred but not required)
Demonstrated ability to manage multiple priorities and tickets simultaneously while maintaining quality service delivery