Service Desk Technician

Mitchell Martin

Agoura Hills, CA(remote)

JOB DETAILS
SALARY
$20–$24 Per Hour
SKILLS
Customer Experience, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Information Systems/Technology IS/IT Administration, Local Area Network (LAN), Microsoft Active Directory, Microsoft Exchange Server, Microsoft Office, Network Administration/Management, Network Configuration Management, Network Connectivity, Onboarding, Rural Contracts, Support Documentation, Technical Support, Wide Area Network (WAN)
LOCATION
Agoura Hills, CA
POSTED
Today
Title: Service Desk Technician

Location: Remote
Position Type: Contract

Compensation
Pay Range: $24.00 Per HR

Description
This remote contract position involves providing front-line technical support to various locations with unique infrastructure needs. 
Responsibilities include responding to technical support requests, documenting tickets, and troubleshooting issues across IT areas. 
Proficiency in generic technology platforms is required.

Key Responsibilities
Provide exceptional customer experiences through quality service and empathy.
Utilize and contribute to documentation to resolve hardware and software issues.
Support hardware troubleshooting and connectivity issues for various devices.
Manage remote desktop and network configurations.
Handle basic LAN and WAN troubleshooting, including network devices and connectivity.

Qualifications
Two years' experience in a technical support or customer service role.
Technical degree or relevant certifications preferred.
Experience with service management platforms is a plus.
Certifications in general IT support areas are advantageous.

Core Technologies
Remote Desktop Management | DNS | DHCP | MS Office | Active Directory | Exchange | Network Troubleshooting

Contact Information
Josh Ganzelli,josh.ganzelli@itmmi.com

Onboarding Expectations
Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY 4 

EEO Statement
Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement 

#LI-JG1

About the Company

M

Mitchell Martin

OUR FOCUS IS GROWTH

It’s not just about filling job openings.  It’s about enabling growth and inspiring success.  That’s what we do.

Mitchell Martin is one of the nation’s largest staffing companies, with offices throughout the US as well as in India and the Philippines.  We help drive success for both people and companies by helping them achieve positive growth.   We do this by building strong relationships and developing a deep understanding of the people we work with, in order to facilitate the best matches for both sides of the equation.    

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1984
WEBSITE
https://www.mitchellmartin.com