CCNA - Cisco Certified Network Associate, Communication Skills, CompTIA Security+, Computer Science, Customer Support/Service, Detail Oriented, DoD Directive 8140, DoD Directive 8570, DoD Secret Clearance, Emerging Technology, Establish Priorities, GSEC - GIAC Security Essentials Certification, Hardware Administration, High School Diploma, IAT - Information Assurance Technical, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Microsoft Office, Microsoft Product Family, Multitasking, Network Software, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Professional Services, Research Laboratory, SSCP - Systems Security Certified Practitioner, Secret Clearance, Software Administration, Software Development, Software Engineering, Systems Engineering, Technical Support, Technical Writing, Top Secret Clearance, United States Citizen, United States Department of Defense (DoD), Usability Engineering, Work From Home, Writing Skills
Service Desk Technician Associate
Job ID: 2613473
Location: Adelphi, MD, United States
Date Posted: Jun 10, 2026
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-Time
Shift: Day Job
Travel: Yes - 10% of the time
Minimum Clearance Required: Secret
Clearance Level Must Be Able to Obtain: Top Secret
Potential for Remote Work: On-Site
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Job Description
Description
SAIC is seeking a Service Desk Technician II to serve as the face of our team, interacting directly with users and stakeholders to resolve Tier I and Tier II technical issues for the Army Research Laboratory in Adelphi, MD.
Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This opportunity will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Job Responsibilities:
- Provide Tier I and Tier II technical support for hardware and software.
- Recommend system modifications to enhance the usability of Information Systems and network resources.
- Route and escalate requests to Tier III and other teams for quick customer issue resolution.
- May work alongside network services, software systems engineering teams, and/or application development teams to restore service and correct core problems.
- Work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
Qualifications
Required Education and Yrs of experience:
- Must have a High School Diploma with two (2+) years of relevant experience working in an IT or Service Desk environment.
Clearance Requirements:
- Must be a US Citizen.
- Must have an active DoD Secret Clearance. And must be willing to obtain a Top Secret clearance.
Required Certification:
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
- Must receive Microsoft 365 Certified: Endpoint Administrator Associate, or equivalent, within 6 months of start date.
Preferred:
- BA/BS degree in Computer Science, Information Systems, or a related field with a comprehensive understanding of computer science concepts.
- Proficiency with Microsoft Office products.
- Experience creating and modifying documentation for technical processes and procedures.
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong self-starter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Overview
SAIC accepts applications on an ongoing basis and there is no deadline.
SAIC is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.
We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.
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Science Applications International Corp
SAIC is a premier Fortune 500® technology integrator driving our nation's digital transformation. Our robust portfolio of offerings across the defense, space, civilian, and intelligence markets includes secure high-end solutions in engineering, IT modernization, and mission solutions. Using our expertise and understanding of existing and emerging technologies, we integrate the best components from our own portfolio and our partner ecosystem to deliver innovative, effective, and efficient solutions that are critical to achieving our customers' missions.
We are a team of 26,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.1 billion. For more information, visit saic.com.