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Service Desk Technician

TEKsystems c/o Allegis Group

Austin, TX

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JOB DETAILS
SALARY
$20–$23.25 Per Hour
SKILLS
2nd Level Support, Business Services, Business Transformation, Citrix Product Family, Coaching, Communication Skills, Consulting, Customer Support/Service, Desktop PC, Enterprise Applications, Fortune 500 Customers, Genetics, Help Desk, Hospital, IT Service Management (ITSM), Identify Issues, Information Technology & Information Systems, Laptop PC, Microsoft Product Family, Microsoft Windows Operating System, Mobile Devices, Multitasking, Performance Metrics, Performance Reviews, Problem Solving Skills, Process Improvement, Remedy, Sales Management, Service Level Agreement (SLA), ServiceNow, Standard Operating Procedures (SOP), System Center Configuration Manager (SCCM), Technical Support, Time Management, VPN (Virtual Private Network)
LOCATION
Austin, TX
POSTED
2 days ago
About the Opportunity

We're supporting a large, well-established enterprise organization seeking Helpdesk Technicians to join their high-performing support team in Austin, TX. This is a strong opportunity for someone with 2-3+ years of enterprise helpdesk experience who thrives in fast-paced environments, enjoys solving problems, and wants to grow within a major corporate support structure.
This team provides first- and second-level technical support for a wide range of enterprise systems and applications, including Windows 10/11, Microsoft 365, VPN, Citrix, mobile devices, ticketing systems, and more.
If you enjoy helping users, working in a mature support environment, and taking on high-volume tickets and chats, this is an excellent fit.

What You'll Be Doing

  • Diagnose and troubleshoot desktop, laptop, and mobile device issues for end users.
  • Provide support via phone and chat, including handling 2-3 concurrent chat sessions.
  • Resolve issues related to Windows 10/11, Office 365, VPN, Citrix, and common enterprise applications.
  • Use enterprise ITSM tools such as ServiceNow, Remedy, Cherwell, or similar platforms.
  • Perform account management tasks (password resets, access permissions, application accounts).
  • Follow standard operating procedures (SOPs) using a structured knowledgebase.
  • Document solutions, escalate when appropriate, and ensure timely resolution per SLAs.
  • Maintain strong customer service, communication, and professionalism with users at all technical levels.
  • Support the use of remote troubleshooting tools (SCCM, Software Center, remote sessions).
  • Work in a high-volume environment (30-40 calls daily).

What Makes This Role Stand Out

  • Enterprise-Level Exposure: Work in a complex corporate environment supporting large user populations.
  • Hybrid Flexibility: Onsite work with remote days after ramping and meeting performance metrics.
  • Career Growth: Contract-to-hire potential with performance reviews and ongoing coaching.
  • Modern Tech Stack: Hands-on experience with enterprise ticketing systems, SCCM, VPN, Citrix, and more.
  • High Performance Team: Join a group known for producing successful full-time hires.

Ideal Experience (Broad but Targeted)

  • 2-3+ years of enterprise helpdesk or service desk experience.
  • Previous experience resolving issues via phone and chat-based support.
  • Familiarity with Windows 10/11, Microsoft 365, VPN, Citrix, and standard enterprise apps.
  • Experience using ticketing systems (ServiceNow, Remedy, Cherwell, etc.).
  • Ability to multitask, handle multiple chats, and type 40+ WPM.
  • Strong troubleshooting, communication, and customer service skills.
  • Experience with SCCM, remote tools, and knowledge-based troubleshooting is a plus.
  • Ability to receive and act on coaching and feedback.
  • Degree in IT or related field preferred but not required.

Job Type & Location
This is a Contract position based out of Austin, TX.
Pay and Benefits
The pay range for this position is $20.00 - $23.25/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Austin,TX.
Application Deadline
This position is anticipated to close on May 19, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About the Company

T

TEKsystems c/o Allegis Group

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