CCNA - Cisco Certified Network Associate, Capability Maturity Model Integration (CMMI), Communication Skills, CompTIA Security+, Computer Science, Customer Support/Service, Detail Oriented, DoD Directive 8140, DoD Directive 8570, Establish Priorities, GSEC - GIAC Security Essentials Certification, Government, IAT - Information Assurance Technical, ISO (International Organization for Standardization), ISO 9001, Identify Issues, Information Technology & Information Systems, Internet Security, Interpersonal Skills, Maintenance Services, Microsoft Office, Microsoft Product Family, Mobile Devices, Multitasking, Network Administration/Management, Organizational Skills, Philosophy, Presentation/Verbal Skills, Problem Solving Skills, Procedure Development, Process Improvement, Research Laboratory, SSCP - Systems Security Certified Practitioner, Software Administration, Systems Engineering, Team Player, Technical Support, Technical Writing, Time Management, Top Secret Clearance, United States Citizen, United States Department of Defense (DoD), User Interface/Experience (UI/UX), Writing Skills
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always".
We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.
Link Solutions is seeking a Service Desk Technician (Intermediate-Level) to join our team at White Sands Missile Range, NM.
- Must be a U.S. citizen with an active DoW Top Secret Clearance
- IAT Level II Certification equivalent or higher
- Non-remote (relocation incentive available)
Join a mission-driven team supporting the Army Research Laboratory (ARL), where your technical expertise directly contributes to critical research and national security initiatives. As a Service Desk Technician, you will be the front line of IT support, serving as the trusted technical resource for end users and stakeholders across a dynamic enterprise environment.
This is an opportunity to be part of a collaborative and highly skilled team that values innovation, professional growth, and work-life balance. You''ll gain hands-on experience supporting advanced technologies, solving complex technical challenges, and helping drive operational excellence within a leading federal IT environment.
Job Responsibilities:
- Deliver Tier I and Tier II technical support for a wide range of hardware, software, mobile devices, and enterprise IT systems.
- Provide exceptional customer service by troubleshooting, diagnosing, and resolving technical issues quickly and effectively.
- Recommend system and process improvements to enhance the user experience and optimize information systems and network resources.
- Escalate and coordinate complex issues with Tier III support teams and technical specialists to ensure timely resolution.
- Collaborate with infrastructure, network operations, systems engineering, cybersecurity, and application support teams to restore services and address root causes.
- Document incidents, service requests, troubleshooting steps, and resolutions in accordance with established procedures.
- Support a fast-paced environment where your problem-solving skills help maintain critical mission operations.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
- U.S. citizen with an active DoW Top Secret Clearance
- BA/BS Degree in Computer Science or Information Technology with two (2+) years of experience OR five (5+) years of relevant experience working in an IT or Service Desk environment.
- IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
- Experience creating and modifying documentation for technical processes and procedures.
- Proficiency with Microsoft Office products.
- Ability to work with customers to develop new value-added programs and data solutions with existing structures and new requirements.
- Ability to work in a fast-paced and constantly evolving environment.
Preferred:
- Microsoft 365 Certified: Endpoint Administrator Associate
- Experience creating and modifying documentation for technical processes and procedures.
- Experience working in a Department of Defense (DoD) environment.
- A problem solver and troubleshooter who thrives in resolving complex problems.
- Strong self-starter requiring minimal supervision.
- Excellent communication skills (written and oral) and interpersonal skills.
- Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.