Why Great Gray?At Great Gray Group, we strive to set the bar for the retirement services industry. Our goal is to deliver advanced retirement solutions that combine our core fiduciary services with robust investment options, innovative technology, and dedicated client service. We focus on making choices clearer, transitions smoother, and the client experience more delightful.The RoleGreat Gray is looking to add a Service Desk Technician to our Technology team. This role serves as the primary technical point of contact for employees in our Las Vegas office, while also supporting others throughout the organization in a remote capacity.LocationThis position will work from our Las Vegas, NV office. Great Gray currently supports a hybrid work model with 4 days onsite, and 1 day remote.Visa sponsorship or transfer of an existing visa is not available for this position. Applicants must be authorized to work directly for any employer in the United States without visa sponsorship or transfer.ResponsibilitiesTechnical Support:Provide first-level IT support for hardware, software, and network issuesTroubleshoot and resolve technical problems in a timely mannerMaintain accurate documentation of support tickets and resolutionsEscalate complex issues to appropriate IT teams when necessaryExecutive Support:Offer dedicated technical assistance to executive leadershipPrioritize and respond promptly to executive requestsEnsure executive technology needs are anticipated and addressedMaintain discretion when handling sensitive informationSales Team Assistance:Support our Sales teams with technical issues both on-site and remotely in-the-fieldAssist with technical aspects of sales presentations and demonstrationsEnsure sales tools and applications are functioning optimallyProvide just-in-time technical support during client meetingsOnboarding:Coordinate and execute technology onboarding for new employeesPrepare and configure hardware and software for new hiresDeliver initial training on company systems and toolsCreate and maintain onboarding documentation and checklistsGeneral Administration:Manage inventory of IT equipment and suppliesAssist with implementing IT policies and proceduresContribute to continuous improvement of IT service deliveryParticipate in IT projects as neededComplete other related duties as assignedQualifications & ExperienceRequired:2+ years of experience in IT help desk or technical supportStrong knowledge of common business applications and operating systemsExcellent customer service and communication skillsAbility to explain technical concepts to non-technical usersExperience with ticketing systems and IT service managementProven ability to prioritize tasks in a fast-paced environmentPreferred:Technical certification (CompTIA A+, HDI, ITIL Foundation)Experience supporting executive-level staffFamiliarity with onboarding processesKnowledge of sales tools and CRM systemsPersonal Attributes:Exceptional problem-solving abilitiesProfessional demeanor and presentationAdaptability to changing prioritiesStrong attention to detailTeam-oriented with a collaborative approachCommitment to continuous learningAbility to thrive in a fast-paced, dynamic environment and manage multiple priorities effectivelyComfortable navigating ambiguityEntrepreneurial mindset to bring best practice ideas to the teamExhibits our Great Gray attributes: Disciplined Curiosity, Growth Mindset, Results Ownership, Collaboration, GritBenefitsBe an integral part of a high-growth organization!Competitive compensation packageGroup medical, dental and vision insuranceEmployer-paid life and disability insuranceAnnual well-being stipendEligible employees may also contribute to a 401(k) plan with an advantageous employer contribution model, upholding our mission to support our employees in retirementEqual Employment Opportunity PolicyGreat Gray Group, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status or other non-merit factor.Accommodation StatementGreat Gray is committed to ensuring individuals with disabilities and/or those who have special needs participate in the workforce and are afforded equal opportunity to apply and compete for jobs. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or need to request an accommodation for any part of our application or interview process, please contact us at: TalentAcquisition@GreatGray.com#J-18808-Ljbffr