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Service Desk Technician

inSync Staffing

Melbourne, FL

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JOB DETAILS
SALARY
$40–$45 Per Hour
SKILLS
Administrative Skills, Audiovisual, Communication Skills, Computer Networks, Computer Science, Computer Systems, Customer Support/Service, DNS (Domain Name System), Desktop Administration, Desktop PC, Document Management, Enterprise Computing, FTP (File Transfer Protocol), Hardware Administration, Help Desk, Identify Issues, Information Technology & Information Systems, LDAP (Lightweight Directory Access Protocol), Laptop PC, Legal, Lift/Move 50 Pounds, Linux Administration, MCSA - Microsoft Certified Systems Administrator, MCSE - Microsoft Certified Systems Engineer, MTA, Microsoft Certifications, Microsoft Office, Microsoft Windows Operating System, Mobile Devices, Multitasking, On Call, Operating Systems, Printers, Remote Access, SMTP (Simple Mail Transfer Protocol), ServiceNow, Software Administration, Software Installation, Support Documentation, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, User Account Administration, VPN (Virtual Private Network), Videoconferencing, Willing to Travel
LOCATION
Melbourne, FL
POSTED
5 days ago
Title: Service Desk Technician
Pay: $40.00 - $45.00/hour
Hours: Monday Friday; Core Business Hours (On-Call Rotation Required)
Location: Melbourne, FL 32901
Duration: 6 month contract
Overview
Seeking a Service Desk Technician to provide Level 1 and Level 2 technical support for end users in a Windows-based enterprise environment. This role supports desktops, laptops, printers, mobile devices, conference room technology, and network-related issues while delivering excellent customer service through a ticketing system. Candidates should have hands-on hardware troubleshooting experience, imaging experience, and experience working with ServiceNow or similar ticketing platforms.
Job Description
  • Provide Level 1 and Level 2 technical support for hardware, software, and network-related issues
  • Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment
  • Install, configure, image, and deploy computer systems using enterprise imaging tools
  • Manage and document support requests through ServiceNow or similar ticketing systems
  • Support Microsoft Windows 10/11 and Microsoft Office environments
  • Assist with software installations, upgrades, and user account support
  • Support audio/visual and video conferencing equipment
  • Escalate complex issues to appropriate IT teams as needed
  • Maintain accurate documentation, asset tracking, and knowledge base articles
  • Participate in after-hours on-call support rotation
  • Provide support for IT projects and site initiatives
  • Travel to local office locations as required
Required Skills
  • 4+ years of hands-on IT support experience (or Associate's Degree with 1 3 years of experience)
  • Experience imaging computers using WDS, MDT, and SCCM
  • Experience with ServiceNow, Footprints, or similar ticketing systems
  • Hands-on troubleshooting and repair of desktops, laptops, printers, and related hardware
  • Knowledge of Windows 10/11 operating systems
  • Understanding of DNS, TCP/IP, VPN, LDAP, SMTP, FTP, and remote access tools
  • Strong customer service and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Ability to lift up to 50 pounds
Preferred Skills
  • Bachelor's Degree in Computer Science, Information Technology, Networking, or related field
  • Microsoft certifications (MCSA, MCSE, MTA, or similar)
  • ITIL certification
  • Experience with Microsoft 365, Teams, SharePoint, and Exchange Online
  • Linux administration experience
  • Audio/Visual support experience
Education Requirements
  • Associate's Degree in Information Technology, Computer Science, Networking, or related field preferred
  • Bachelor's Degree preferred but not required
  • Equivalent hands-on experience may be considered in lieu of a degree
Additional Information
  • Must be a U.S. Person as defined by applicable law
  • On-site position in Melbourne, FL
  • Approximately 20% travel may be required
  • Opportunity for extension and/or conversion, though not guaranteed
  • No drug screening or credit check required during onboarding
Benefits (Employee Contribution)
  • Health Insurance
  • Health Savings Account (HSA)
  • Dental Insurance
  • Vision Insurance
  • Flexible Spending Accounts (FSA)
  • Life Insurance
  • Retirement Plan
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

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inSync Staffing

We recognize the VMS program management team is our customer and needs to be serviced with integrity, so we built and continue to improve upon our delivery methods as we strive to provide the highest quality service possible. inSync Staffing’s management team recognized ten years ago the inevitable changes to the staffing industry being brought about by technology and the growing trend of Fortune 1000 corporations to outsource management of their contingent workforces to meet compliance and cost control goals. Rather than swim upstream against the changes, inSync Staffing has embraced MSP and VMS programs as our customers, not competitors. We asked program managers how they want to be serviced. The result of their input is that we have structured inSync Staffing as a recruiting and customer service organization, unlike traditional staffing companies who sell directly to the end client. Our delivery model allows us concentrates our resources on how to best supply candidates in a very competitive MSP/VMS program environment.
COMPANY SIZE
50 to 99 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2014
WEBSITE
http://www.insyncstaffing.com/default.html

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