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Skills
1st Level Supportunmatched
Communication Skillsunmatched
CompTIA - Computing Technology Industry Associationunmatched
CompTIA A+unmatched
Computer Hardwareunmatched
Computer Scienceunmatched
Computer Systemsunmatched
Customer Support/Serviceunmatched
Dental Insuranceunmatched
Desktop Administrationunmatched
Enterprise Applicationsunmatched
Help Deskunmatched
IT Service Management (ITSM)unmatched
ITIL (IT Infrastructure Library)unmatched
Identify Issuesunmatched
Information Technology & Information Systemsunmatched
Knowledge Baseunmatched
Mac Operating Systemunmatched
Maintenance Servicesunmatched
Microsoft Active Directoryunmatched
Microsoft Product Familyunmatched
Microsoft Windows Operating Systemunmatched
Network Administration/Managementunmatched
Problem Solving Skillsunmatched
Systems Maintenanceunmatched
Technical Supportunmatched
Time Managementunmatched
Description
Location: Minneapolis, Minnesota, 55415 (Onsite)
Job Type: Full time
Job Summary:
The Service Desk Technician serves as the central point of contact in a help desk environment, providing triage and level 1 technical support for computer systems, hardware, and software. This role involves analyzing and troubleshooting issues, escalating complex problems when necessary, and facilitating service requests while ensuring excellent customer service.
Key Responsibilities:
Provide first-level technical support for computer systems, hardware, and software.
Diagnose and troubleshoot technical issues remotely.
Utilize internal technical systems and knowledge base for issue resolution and customer education.
Escalate complex issues to higher-level support teams as needed.
Document and track all service requests and resolutions.
Ensure timely follow-up on outstanding technical issues.
Assist in system updates, maintenance, and service improvements.
Maintain a high level of customer service and communication.
Skills & Qualifications:
Associates or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
Experience in a service desk or IT support role.
Strong troubleshooting and problem-solving skills.
Proficiency in Windows, macOS, and enterprise applications.
Familiarity with help desk ticketing systems and remote support tools.
Excellent communication and customer service skills.
Preferred Qualifications:
IT certifications such as CompTIA A+, ITIL, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory and network troubleshooting.
Familiarity with enterprise IT environments and service management frameworks.
Job Type: Full-time
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Schedule:
8 hour shift
Monday to Friday
Experience:
Service desk: 3 years (Preferred)
Active Directory: 2 years (Preferred)
License/Certification:
CompTIA A+, ITIL, or Microsoft Certified (Preferred)