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Service Desk Technician

22nd Century Technologies, Inc.

Norfolk, VA

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JOB DETAILS
SKILLS
Authentication, Citrix Product Family, Communication Skills, Customer Support/Service, Documentation, Hard Drives, Hardware Components, Identify Issues, Java, Leadership, Local Area Network (LAN), Microsoft Access Database, Microsoft Active Directory, Microsoft Excel, Microsoft Internet Explorer Browser, Microsoft Office, Microsoft Outlook, Microsoft PowerPoint, Microsoft Visio, Microsoft Windows 7, Microsoft Windows System Administration, Microsoft Word, Mobile Devices, Motherboards, Network Administration/Management, Network Connectivity, Operating Systems, Organizational Skills, Presentation/Verbal Skills, Schedule Development, Secret Clearance, ServiceDesk, Team Player, Time Management, VPN (Virtual Private Network), Wide Area Network (WAN), Writing Skills
LOCATION
Norfolk, VA
POSTED
30+ days ago

Please find below the job details:

Job title:Lead ServiceDesk Technician
Location : 800 Hampton Blvd, Norfolk, VA 23511
On-site role
Long Term 3 to 5 years
Client: National Defense University (NDU)
Clearance:- Active Secret
Certification- CompTIA Security+
On W2
Job Summary:

Roles and Responsibilities:

  • 1+ years of service desk lead experience.
  • 5 years min of service desk experience
  • experience working within an Active Directory environment
  • experience in troubleshooting issues with Windows 7 and 10 operating system
  • experience with troubleshooting issues within the Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Access, Visio and Project)
  • experience with the following: Internet Explorer, Java, Citrix, VPN, mobile devices and 2 Factor Authentication.
  • Experience with LAN/WAN connectivity, troubleshooting, design, evaluation and / or documentation is desirable
  • Experience with hardware components such as hard drives, power supplies, and motherboards.
  • Excellent oral and written communication skills.
  • Excellent phone etiquette.
  • Strong technical aptitude including excellent troubleshooting skills.
  • Ability to work with users that have limited technical knowledge.
  • Ability to instruct users utilizing verbal communication.
  • Ability to work in a fast-paced, dynamic environment.
  • Ability to interface with all levels of management.
  • Excellent time management, scheduling, and organizational skills.
  • Ability to work well independently or in a team setting.

About the Company

2

22nd Century Technologies, Inc.

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
1997
WEBSITE
https://www.tscti.com/careers-0

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