Service Desk Technician

Pyramid, Inc

Poughkeepsie, NY

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JOB DETAILS

SALARY

$30–$35 Per Hour

JOB TYPE

Contractor

SKILLS

Adobe Product Family, Analysis Skills, Communication Skills, Customer Support/Service, Desktop Administration, Desktop PC, Employee Benefits, HCL/Lotus Notes, Help Desk, Identify Issues, Information Technology & Information Systems, Interpersonal Skills, Microsoft Active Directory, Microsoft Exchange Server, Microsoft NetMeeting, Microsoft Office, Microsoft Outlook, Microsoft SharePoint, Network Routers, Organizational Skills, Password Tools, Presentation/Verbal Skills, Service Delivery, Siebel, Software Administration, Software Installation, Speech Technology, Team Player, Typing, VPN (Virtual Private Network), Vendor/Supplier Management, Virtual Network Computing, Wireless Communications, Writing Skills

LOCATION

Poughkeepsie, NY

POSTED

8 days ago

Immediate need for a talented Service Desk Technician. This is a 06 months contract opportunity with long-term potential and is located in Poughkeepsie, NY(Onsite). Please review the job description below and contact me ASAP if you are interested.Job ID: 26-14006Pay Range: $30/hr - $35/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).Key Requirements and Technology Experience: Key skills; VPN, Active Directory, Service Desk, Install, Desktop Support Domain Controller Password Reset Software Installation. Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc) Troubleshooting skills on VPN connectivity, dial up , wireless routers Knowledge on active directory, domain controllers etc Exposure to password reset tools Troubleshooting experience using remote control tools Trouble shooting skills and experience in handling Exchange(Outlook)/Lotus Notes environment Good communication skills and customer management experience Work experience with clients outside India or in onsite roles. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision Willing to work in 24x7 environment Good Analytical & Coordination skills are essential. Basic Customer service skills Basic understanding of Computers and Trouble shooting skills required. Customer service orientation and ability to work in a team Good interpersonal and communication skills Customer service orientation and ability to work in a team Excellent Soft skill, Communications skills(Voice & Email) to handle global customers Strong keyboard skills Ability to perform in adverse situations Knowledge/exposure on ticketing tools like Siebel, Clarify, CA helpdesk, VNC, ControlF1, Dame Ware, Net meeting, Microsoft Share point etc Good communication skills and customer management experience Work experience with clients outside India or in onsite roles. Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervision Willing to work in 24x7 environment Troubleshooting skills on desktop and shrink-wrapped applications(MS office, Adobe etc) Troubleshooting skills on VPN connectivity, dial up , wireless routers Knowledge on active directory, domain controllers etc Exposure to password reset tools Troubleshooting experience using remote control tools Trouble shooting skills and experience in handling Exchange (outlook)/Lotus Notes environment. Skills in written and verbal communication. Skills in managing multi-vendor environment and ability to work with various resolver groups in driving the speedy resolutionOur client is a leading IT Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here. J2W:CB3

About the Company

Pyramid, Inc

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