Service Desk Technician Tier 3 / Systems Engineer (MSP)

Justice IT Consulting

Systems Engineer / Tier 3 Service Desk Technician

Burleson, TX (In-Person)

Full-Time Monday-Friday

$95,000 - $115,000 + Great Benefits

Are you more than a "ticket closer"? Do you want to be part of a team that genuinely delivers exceptional service, solves real technical challenges, and is valued for your voice and contributions? At Justice IT Consulting, you won't be a number -- you'll be a trusted leader in our technical delivery and client success.

Who We Are

Justice IT Consulting is a premier IT and cybersecurity partner for small and mid-sized businesses across Texas -- especially manufacturing, aerospace, and defense contractors. We believe technology should be accessible and supportive, empowering our clients to grow confidently.

We're proud to be recognized industry-wide, including being named to CRN's MSP 500 Security 100 list and nominated as a 2025 MSP Titans of the Industry finalist for excellence in service and innovation.

The Opportunity -- More Than Just Tech Support

This is not a basic help desk role. As a Systems Engineer / Tier 3 Technician, you'll:

• Be the final escalation point -- solving the toughest technical challenges with confidence.
• Lead infrastructure and cloud initiatives, and drive improvements that matter.
• Mentor and elevate our Tier 1 and Tier 2 teams.
• Partner directly with clients to design scalable, secure systems.
• Be trusted to make real technical decisions and communicate them clearly -- geek and human-friendly.

What You'll Do Day-to-Day

• Troubleshoot advanced server, network, and cloud issues.
• Take ownership of major incidents -- from response to prevention.
• Lead and implement projects: server migrations, Microsoft 365 transformations, firewall deployments, and more.
• Support modern infrastructure stacks: Windows Server, Entra ID, VMware/Hyper-V, and security platforms.
• Use and improve MSP automation tooling (PSA/RMM) and develop scripts for efficiency.
• Help elevate the technical maturity of our entire service team.

What We're Looking For

• Strong troubleshooting instincts and independence.
• Clear communicator who can "speak Geek and Human."
• Deep experience in Windows Server, M365/Entra ID, virtualization, and networking fundamentals.
• Security-first mindset with comfort in client-facing engagements.
• Experience with firewall platforms, VPNs, endpoint security, and MSP tooling.

Nice-to-have certifications (but not required):

CompTIA Network+ / Security+, Microsoft Azure/M365 certs, CCNA, ITIL 4.

We invest in your growth -- training and cert reimbursement included.

Why You'll Love Working Here

• Easy-going, respectful culture where your voice matters.
• Paid time off, birthday off, and flexible time-off when life happens.
• 401(k) matching, health, dental, vision, life insurance.
• Professional development, paid certifications, and career growth paths -- Solutions Architect, Service Delivery Manager, vCIO, CTO.

Ready to Make a Difference?

If you're driven to protect clients, solve complex problems, and contribute to a team that gets it, Justice IT Consulting is the place where your skills will thrive and your career will grow.

Apply now and let's elevate technology together.