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Service Desk Temp

Platinum Resource Group

Auburn, MA

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JOB DETAILS
SALARY
$35.21–$42.25 Per Hour
SKILLS
1st Level Support, Accounting, Asset Management, Business Solutions, Call Center Operations, Call Centers, CompTIA A+, Consulting, Cross-Functional, Customer Support/Service, DHCP (Dynamic Host Configuration Protocol), DNS (Domain Name System), Desktop PC, Documentation, Establish Priorities, Financial Systems, Fortune 1000 Customers, Help Desk, High School Diploma, Human Resources, Identify Issues, Laptop PC, Linux Operating System, Mac Operating System, Maintenance Services, Microsoft Active Directory, Microsoft Office, Microsoft Windows Operating System, On Site Support, Operating Systems, Peripheral Hardware, Printers, Problem Solving Skills, SAP, ServiceNow, Software Administration, Supply Chain, TCP/IP (Transmission Control Protocol/Internet Protocol), Technical Support, Time Management, User Account Administration, VPN (Virtual Private Network)
LOCATION
Auburn, MA
POSTED
2 days ago
SERVICE DESK TEMP

Location; 100% onsite in Auburn, MA; Charlton, MA, if necessary, on occasion.

JOB DESCRIPTION

The Service Desk Temp will act as the central point of contact for handling internal business partners technical support issues. This individual will be responsible for responding to issues by gathering all necessary information and to provide resolution during the initial contact or forward the issue to the correct support team for resolution. The primary focus is to assist the business with Deskside and Phone Support for IT incidents and requests.

KEY RESPONSIBILITIES
  • Provide first-level technical support by troubleshooting and resolving incidents, break-fix issues, and service requests related to Microsoft Office, SAP, and other business applications.
  • Install, configure, image, and provision hardware and software, ensuring all deployment and lifecycle management processes are completed accurately and efficiently.
  • Support end users with hardware, software, and application requests while following established provisioning and configuration procedures.
  • Deliver on-site technical support and, as knowledge of the client environment grows, provide remote support for the U.S. and Canada Call Center operations.
  • Manage and prioritize incidents, service requests, and IT assets using the ServiceNow ticketing system, ensuring timely resolution in accordance with defined service levels.
  • Maintain accurate documentation of incidents, requests, and asset management activities within ServiceNow.
  • Collaborate with cross-functional teams to diagnose technical issues, escalate complex problems when necessary, and ensure a high level of customer service.

QUALIFICATIONS
  • 1 to 3 years of experience in an IT support role.
  • 1 to 3 years Call Center experience.
  • High School Diploma or equivalency; A+ certification is a plus.
  • In depth knowledge of Windows operating system (Win10, Win11, Windows Services).
  • Familiarity with other operating system macOS / Linux beneficial.
  • Experience with remote desktop tools and remote support software
  • Ability to diagnose and resolve hardware and software issues on desktops, laptops, printers and peripherals.
  • Understanding of networking concepts TCP/IP; DNS; DHCP and VPN.
  • Proficient in using Active Directory tools and manage users accounts, groups, permissions.
  • Remote tool Support.




Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles, and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, and referral bonuses.

About the Company

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Platinum Resource Group

Platinum Resource Group is a professional level consulting firm, providing resources to Fortune 1000 client companies in the areas of technology, human resources, accounting, finance, business systems and supply chain, on a contract and interim basis. PRG has operations in Orange County, San Diego, Los Angeles and San Francisco. As a W-2 employer we offer our consultants direct deposit bi-weekly payroll, health, dental, vision benefits, paid holidays, and referral bonuses.

COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2008
WEBSITE
http://www.platinumresourcegroup.com

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