Responsibilities: : Responds to basic customer problems, issues, requests. Operates as the entry point for customers, documents, notifies proper department/desk, Escalates as necessary, and tracks and follows up on all incidents. Demonstrates technical qualities with exceptional customer service in daily responsibilities. Resolves system issues with various diagnostic tools Mitigates issues within the internal system Resolves incident tickets Qualifications: : Active TS/SCI 2+ years of IT professional experience Experience in PowerShell Security+ certificate Excellent customer service skills Compensation: : Salary Range: $70,000 - $105,000 based on experience Comprehensive Benefits : Medical, dental, vision, PTO, 401k, sick leave, and a generous PTO package
| Location | Reston, VA |
| Salary | $70,000–$105,000 Per Year |
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