Position Title:
Service Director
Location:
Canby, OR
Compensation:
Competitive (based on experience)
Travel:
Minimal (primarily on-site operations)
Industry:
HVAC / Mechanical Services / Skilled Trades
Leadership role with direct impact on operational efficiency and revenue generation
Opportunity to lead, mentor, and scale a high-performing service team
Cross-functional visibility across service, field operations, and customer experience
Balance of strategic oversight and hands-on operational leadership
Culture-focused role emphasizing teamwork, accountability, and continuous improvement
We are a service-driven organization within the skilled trades industry, focused on delivering high-quality maintenance, repair, and project solutions. The company emphasizes strong customer relationships, operational excellence, and a team-oriented culture. With a commitment to continuous improvement and service quality, the organization supports both internal teams and external customers through efficient processes and strong leadership.
Lead and manage the Service Team, including service coordinators and project coordinators
Oversee scheduling, dispatch, and workload distribution to maximize efficiency and profitability
Collaborate with Field Service leadership to ensure team alignment and operational success
Manage repair schedules to minimize downtime and ensure equipment availability
Monitor inventory of tools and parts, ensuring availability to meet service demand
Build and maintain strong customer relationships; resolve issues to ensure satisfaction
Oversee service quoting, ensuring timely submissions, accurate pricing, and delivery coordination
Supervise recruiting, onboarding, performance management, and team development
Foster strong internal communication and maintain positive union relationships
Ensure adherence to company processes, safety standards, and core values
Conduct regular performance conversations and motivate team members
Oversee reconciliation of work orders and timesheets for billing and payroll accuracy
Track unbilled work and ensure timely invoicing
Streamline and improve processes related to quoting, scheduling, and service delivery
Train team members on systems, processes, and customer requirements
Maintain and update operational processes leveraging new technologies
Minimum 5 years of experience in HVAC/R or related trades (e.g., plumbing, mechanical services)
Minimum 3 years of supervisory or leadership experience
Strong organizational and prioritization skills with ability to manage multiple priorities
Excellent customer service and problem-solving abilities
Strong communication, negotiation, and interpersonal skills
Proficiency with computer systems and basic financial/math skills
Ability to operate effectively in a fast-paced, dynamic environment
Associate or Bachelor’s degree in a related field
Experience managing union relationships
Background in service operations, dispatch, or field service management
Experience improving processes and implementing operational efficiencies
Base Salary: Competitive (based on experience)
On-Target Earnings (OTE) / Bonus Structure: Not specified
Benefits:
Not specified
Additional Perks:
Leadership role with strong team and cultural impact
Opportunity to drive operational improvements and efficiency
Collaborative, team-oriented work environment
Career growth within service and operations leadership
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or veteran's status.
Applicants with a disability or a disabled veteran may request a reasonable accommodation if he/she is unable or limited in his/her ability to access job openings or apply for a job on our website as a result of his/her disability. The applicant may request reasonable accommodations by contacting us at 317-661-1740.