At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency andcustomer satisfaction, all while driving additional gross profit, your next job awaits!
What the right candidate brings to the table:
- You’ve done this job before. You have the playbook and you know how to execute.
- You have turned an average service department into a best-in-class money maker.
- You are not the person needing the training, you are the person doing the training.
- You know how to recruit, staff and motivate every person in the department.
Job Responsibilities:
Coaching and Leadership
- Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel.
- Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements.
- Pushes accountability through all levels of the department; addresses under-performers with urgency.
- Knows the developmental needs of team members; makes training a priority.
- Is always recruiting, attracting top talent to the dealership.
- Supports fellow managers with solutions that benefit the entire dealership.
Customer Satisfaction
- Expects to lead in CSI performance and instills the same expectation in every team member.
- Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals.
- Uses customer feedback to identify deficiencies and implement corrective actions. Operational Excellence
Operational Excellence
- Builds the optimal shop structure and work distribution processes for maximizing Technician productivity.
- Develops and trains Advisors to achieve the very best RO Quantity and Quality.
- Designs and implements processes that are clear, sustainable and drive the desired outcomes.
- Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides.
- Generates expected profits by controlling pricing, productivity, personnel expense and operating expense.
- Ensures the department and personnel remain compliant with company, factory and government policy and regulations.
Skills & Qualifications:
- 10 years of experience in the retail automotive service and parts business
- 5 years of experience as a Service Manager/Director.
- Experience with the CDK dealer management system is a bonus.
- A current valid driver’s license and insurability rating is required
- High School Diploma or equivalent; College degree is preferred.
Benefits Include:
- Company vehicle
- Health, dental, life and vision insurance
- 401(k)
- Paid Time-Off
- Continued professional development