The Del Grande Dealer Group is searching for talented professionals to join their team. DGDGs vision for success is driven by our unique culture and cutting-edge technology. To make our vision real, we look for service professionals who think differently and strive to provide 100% guest satisfaction. We provide top-notch training to ensure your success.
As a Service Director, you will lead our talented team of automotive professionals providing world-class customer service to our guests. This position is responsible for the overall performance of the department by:
• instilling the DGDG Core Values • growing the team • caring for guests • meeting OEM requirements
What youll be working on:
• Guide, lead, and mentor the service organization to maximize their personal potential • Implement strategies and processes to meet the department objectives • Ensure a great guest experience • Develop relationships with every team member • Maintain a service customer follow-up system that supports repeat and referral business and contributes to customer happiness • Hire and supervise all service department personnel, as well as monitor their performance in servicing customers • Craft goals and objectives for the department, which include an annual operating budget, and a marketing plan to promote new business • Maintain a high Customer Service Index (CSI) rating by handling customer complaints immediately and appropriately
What you need to bring to the table:
A minimum of 3 years of experience as a Service Manager Strong focus on providing excellent customer service High school diploma or higher education Clean driving record & valid drivers license, DMV Check required Driven personality, eager to improve and able to work within and support internal teams
Salary: $84,000-$240,000/annually *Pay is based on applicable experience and skills. Industry Leading Benefits:
Values-driven culture and team built on integrity, caring, performance, and efficiency Continuous career development and advancement opportunities Comprehensive benefits package (Medical, Dental, Vision) 401k with company match Employee Assistance Program with free telemedicine and mental health resources Exclusive Employee Vehicle Purchase Program with a 3-Year Service Maintenance Package
More about DGDG:
The Del Grande Dealer Group (DGDG) is the largest family-owned automotive group in the Bay Area. Our team is over 1,000 strong and growing. Weve been named a Bay Area News Group Top Workplace for 15 consecutive years (not to mention being named a Top Workplace USA in 2020). Our enthusiastic and courteous team, award-winning culture, combined with our cutting-edge technology, provide guests with a one-of-a-kind, best-in-class dealership experience.
DGDGs 4 core values of Integrity, Caring, Performance, and Efficiency have stood at the cornerstone of our success. Our shared passion for training, teaching, recognition, reward, and promotion produce results that set us apart. Be happy is much more than a slogan. Its a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And wed be happy if you joined us!
DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.dgdg.com/privacy-policy/
We are interested in growing our Sales, Service, and Parts Teams with individuals who listen well, care deeply about Outstanding Customer Service, are conscientious, and want to be part of a Team that prides itself on the "Ultimate Automotive Experience." We are the "Bay Area's LARGEST Family-Owned Automotive Group", which includes Capitol Subaru, Capitol Volkswagen, Capitol Hyundai, Capitol Chevrolet, Capitol Kia, Capitol FIAT, Capitol Mazda, Oak Tree Mazda, Nissan Sunnyvale, Capitol Buick GMC, Fremont Chrysler Dodge Jeep Ram, Concord Mazda, Redwood City CDJR, and Capitol Ford!