Job Description
RPS Imaging Job Title: Service Dispatch
Department: Operations
Location: Michigan City, IN
RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office.
We represent a wide variety of imaging products and accessories, as well as providing best-in-class service to hospitals, imaging centers, and more throughout the Great Lakes Region (IL, IN, MI, MN, WI). This position will see you working in our office daily (Mon-Fri) to assist in dispatching our service engineers as well as providing operations support.
This position requires a strong candidate that is not afraid of “NO”, has networking skills, is highly creative, while also being extremely persistent and consistent in their efforts.
Job Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
- Answering incoming calls and assisting with proper routing
- Assisting with dispatch of service engineers
- Assist with daily engineer schedule maintenance
- Providing administrative support, quotes, & customer education
- Assist existing & new customers with orders and any problem solving
- Ensure compliance with company policies, procedures and work processes
- Maintain a positive attitude and exhibit patience with customer concerns or requests
Numbers & Facts
| Location | Michigan City, IN |
| Job Type | Full-time |
| Salary | $15–$19 Per Hour |
| Company Size | 11 - 50 |
| Year Founded | 1977 |
| Headquarters | Michigan City, IN, US |
| Website | https://www.rpsimaging.com |
Qualifications
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional ability to interact with customers at many levels
- Strong written and oral communication skills
- Innovation and problem-solving skills that include the ability to develop and propose equipment-based solutions for clients.
- Must be a results oriented, team player, and people person
- Must be self-driven to optimize performance without the need for extensive supervision
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire
- Ability to overcome consistent obstacles and customer objections
- Attendance and punctuality is essential
EDUCATION & EXPERIENCE:
- Previous Medical Imaging experience is a plus
- Strong market knowledge and a “winning” competitive attitude
COMPUTER & ANALYTIC SKILLS:
- Must be competent with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome
Benefits
401K Match, 401K, Medical, Dental, Vision
About Company
Since our inception in 1977, RPS Imaging has a proven reputation for providing reliable, superior quality service throughout the Great Lakes Region. We are experts in our field, with in-house capabilities to support the full spectrum of Radiology and Ultrasound needs. We are the ideal choice for any size facility seeking a complete solution to reduce costs, better utilize resources, and improve workflow.
We have partnered with the best-in-class suppliers for creating optimal, customized solutions. Staying on the cutting edge of ongoing advancements in technology and regularly introducing new products and options as our industry changes and evolves is paramount to our success. Training for our world-class Service Engineers is an on-going process as new products and upgrades evolve on a regular basis.
Our team is comprised of curious, humble, and selfless individuals, driven to help rethink the way our customers engage with both Radiology and Ultrasound product lines. We are collaborative and accountable self-starters that constantly persevere to inspire and consider new perspectives and challenges. In return our associates are rewarded, recognized, and celebrated.
At RPS Imaging, customer and associate success / satisfaction are the top two priorities. The two go hand-in-hand towards the collective goal to improve the customer experience, creating an internal culture of collaboration and success. Our team is widely diverse and simultaneously, we are united by a common DNA. We are always on the customer’s side. We take on big challenges, believe that more data is always better, and relish opportunities to learn along the way.
Skills
- Data Entry
- Computer Systems
- Telephone Skills
- Typing
- Computer Skills
Skills
- Hospitalunmatched
- Operational Supportunmatched
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