Experienced Service Dispatcher – Gulf Coast Chevrolet Buick GMC

Prior Automotive Service Advisor or Dispatcher Experience Is a Must
Experience with Reynolds & Reynolds DMS Is a Plus

Gulf Coast Chevrolet Buick GMC is looking for an experienced Service Dispatcher to join our growing Service Department.

The Service Dispatcher plays a critical role in keeping the service department running efficiently. This position coordinates workflow between service advisors, technicians, and the parts department while ensuring repair orders are assigned appropriately, jobs stay on schedule, and technicians remain productive.

If you have automotive service experience, understand how a busy shop operates, and are a strong communicator who can make quick decisions in a fast-paced environment, we want to hear from you!

Job Responsibilities

• Assign repair orders to technicians based on skill level, workload, and current shop capacity.

• Monitor repair orders and track the progress of vehicles throughout the repair process.

• Communicate with service advisors regarding job status, delays, additional time requirements, and completed repairs.

• Review completed repair orders for accurate labor times, technician punch times, and proper complaint/cause/correction documentation.

• Open and close repair orders as needed and maintain an accurate, organized active repair log.

• Help maximize technician productivity and overall shop efficiency.

• Coordinate workflow between technicians, service advisors, and the parts department.

• Identify and address shop bottlenecks before they impact customers or production.

• Prioritize comeback and re-do repairs for immediate attention.

• Assist with daily shop organization and shift handoffs.

• Ensure dealership policies, warranty requirements, and repair procedures are followed.

• Help maintain a professional, organized, and team-oriented service department.

Qualifications & Skills

• Previous automotive service advisor, service dispatcher, shop foreman, or technician experience preferred.

• Strong understanding of automotive repair procedures and service department workflow.

• Experience with a Dealer Management System (DMS) is preferred; Reynolds & Reynolds experience is a plus.

• Strong computer and organizational skills.

• Ability to multitask and prioritize in a fast-paced environment.

• Excellent communication and problem-solving skills.

• Ability to make quick, effective decisions.

• Strong attention to detail.

• Positive attitude and professional work ethic.

• High school diploma or GED preferred.

What We Offer

• A great working environment with a professional and supportive team

• Competitive pay plan

• Medical, Dental & Vision Insurance

• 401(k) Retirement Savings Plan

• Paid Time Off / Vacation

• Employee discounts on vehicle purchases and services

• Training and development opportunities

• Advancement opportunities for high performers

• A family-owned dealership that values its employees

What We're Looking For

The ideal candidate is someone who:

• Has a strong automotive service background

• Understands how to keep a busy shop moving

• Takes pride in organization and efficiency

• Communicates clearly with technicians, advisors, and management

• Can stay calm and productive under pressure

• Provides outstanding internal and external customer service

• Has a positive, team-oriented attitude

• Is dependable, motivated, and committed to doing the job right

About Gulf Coast Family of Dealerships

Gulf Coast Family of Dealerships, located in Angleton, Texas, is proud to be one of the premier automotive groups in the Houston Metro area.

From the moment you walk into one of our dealerships, you'll see our commitment to our employees. We strive to provide a workplace where our employees can build a successful, long-term career.

We are looking for team members whose work ethic demonstrates a commitment to excellence and a desire to be the best. We believe in promoting from within and providing our employees with opportunities to learn, grow, and advance.

Gulf Coast Family of Dealerships is an Equal Employment Opportunity Employer. We hire, train, promote, and compensate associates based on personal and professional qualifications, performance, and potential for advancement, without regard to race, color, religion, sex, national origin, age, marital status, disability, citizenship, or other classifications protected by applicable federal, state, or local law.

If you're an experienced automotive professional looking for a great opportunity with a growing, family-owned dealership group, apply today!