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Service Dispatcher & Call Specialist

REYES HVAC SOLUTIONS LLC

Machesney Park, IL

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JOB DETAILS
SKILLS
Background Investigation, Customer Experience, Customer Support/Service, Database Administration, Detail Oriented, Establish Priorities, GPS (Global Positioning System), HVAC, Health Insurance, High School Diploma, Maintenance - HVAC, Maintenance Services, Microsoft Excel, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Preventative Maintenance, Time Management, Track Customer Issues, Training Program, Training/Teaching
LOCATION
Machesney Park, IL
POSTED
30+ days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Bonus based on performance
  • Health insurance
  • Paid time off
  • Training & development

About Your Role At One Hour Heating & Air Conditioning

At One Hour Heating & Air Conditioning, we don't just fix HVAC systems — we deliver peace of mind. As a Call Taker / Dispatcher, you are the heartbeat of our operations and the first impression every customer experiences. We're looking for a radiant, detail-oriented professional who thrives in a fast-paced environment and takes genuine pride in world-class service.

What you'll do
  • Handle inbound calls with warmth and efficiency, targeting a 3–5 minute average handle time without ever making customers feel rushed
  • Maintain and optimize service technician schedules to ensure on-time arrivals and maximum field efficiency
  • Dispatch the right technician to every call using critical thinking, skill assessment, and prioritization
  • Act as the primary communication link between customers and technicians — including daily debriefs
  • Manage callbacks, follow-up calls, and preventive maintenance scheduling
  • Maintain accurate customer database records in ServiceTitan
  • Review completed service work orders for accuracy and flag discrepancies
  • Resolve customer concerns with empathy and professionalism, escalating when necessary
  • Participate in all company-sponsored training and development programs
What you bring
  • 1–2 years dispatching or high-volume customer service (HVAC / home services a plus)
  • Exceptional verbal and written communication
  • Comfortable with ServiceTitan or similar scheduling software
  • Proficient in Microsoft Word & Excel
  • Strong geographical knowledge or GPS / map reading skills
  • GED or High School Diploma
  • Ability to pass background check & drug screen
Benefits & perks
  • Competitive pay
  • Full health coverage
  • Paid training
  • 80 hours upfront PTO
  • 401(k) match
Who you are
  • Naturally calm under pressure with a solutions-first mindset
  • Highly organized — you juggle multiple priorities without dropping the ball
  • Empathetic listener who makes every caller feel heard
  • Results-driven and team-focused
  • Committed to a customer-first, professional image
  • Willing to work extended hours or weekends when needed

About the Company

R

REYES HVAC SOLUTIONS LLC

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