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Skills
Background Investigationunmatched
Customer Experienceunmatched
Customer Support/Serviceunmatched
Database Administrationunmatched
Detail Orientedunmatched
Establish Prioritiesunmatched
GPS (Global Positioning System)unmatched
HVACunmatched
Health Insuranceunmatched
High School Diplomaunmatched
Maintenance - HVACunmatched
Maintenance Servicesunmatched
Microsoft Excelunmatched
Microsoft Wordunmatched
Multitaskingunmatched
Organizational Skillsunmatched
Presentation/Verbal Skillsunmatched
Preventative Maintenanceunmatched
Time Managementunmatched
Track Customer Issuesunmatched
Training Programunmatched
Training/Teachingunmatched
Description
Benefits:
401(k)
401(k) matching
Bonus based on performance
Health insurance
Paid time off
Training & development
About Your Role At One Hour Heating & Air Conditioning
At One Hour Heating & Air Conditioning, we don't just fix HVAC systems — we deliver peace of mind. As a Call Taker / Dispatcher, you are the heartbeat of our operations and the first impression every customer experiences. We're looking for a radiant, detail-oriented professional who thrives in a fast-paced environment and takes genuine pride in world-class service. What you'll do
Handle inbound calls with warmth and efficiency, targeting a 3–5 minute average handle time without ever making customers feel rushed
Maintain and optimize service technician schedules to ensure on-time arrivals and maximum field efficiency
Dispatch the right technician to every call using critical thinking, skill assessment, and prioritization
Act as the primary communication link between customers and technicians — including daily debriefs
Manage callbacks, follow-up calls, and preventive maintenance scheduling
Maintain accurate customer database records in ServiceTitan
Review completed service work orders for accuracy and flag discrepancies
Resolve customer concerns with empathy and professionalism, escalating when necessary
Participate in all company-sponsored training and development programs
What you bring
1–2 years dispatching or high-volume customer service (HVAC / home services a plus)
Exceptional verbal and written communication
Comfortable with ServiceTitan or similar scheduling software
Proficient in Microsoft Word & Excel
Strong geographical knowledge or GPS / map reading skills
GED or High School Diploma
Ability to pass background check & drug screen
Benefits & perks
Competitive pay
Full health coverage
Paid training
80 hours upfront PTO
401(k) match
Who you are
Naturally calm under pressure with a solutions-first mindset
Highly organized — you juggle multiple priorities without dropping the ball
Empathetic listener who makes every caller feel heard
Results-driven and team-focused
Committed to a customer-first, professional image
Willing to work extended hours or weekends when needed