Scope of WorkThe Service Account Coordinator plays a vital role in the success and overall organization of the office. This position is responsible for the day-to-day management and progression within Service. The work location for this position will be in-office, Monday through Friday.

The Service Account Coordinator provides high-level customer support, scheduling coordination, and relationship management while ensuring accurate communication between customers, field technicians, and internal teams. This role is highly email-focused, requires strong organizational and multitasking skills, and involves daily communication with field technicians. The Service Account Coordinator reports directly to the Service Manager.

Key ResponsibilitiesCustomer & Account Management

Regular communication with customers.Manage and maintain ongoing customer relationships through proactive, responsive, and collaborative communicationUpdate customers with service-related documents, deliverables, and technical notes (technotes)

Scheduling & Coordination

Monitor team email inboxes for new service work requestsRespond to customers with scheduled service dates and schedule changes in a timely mannerCommunicate schedule updates and changes to both customers and field techniciansCoordinate and map service territory assignments to support efficient technician scheduling

Service Operations Support

Review the previous day's work orders to confirm completion and accuracyEnsure service activity is properly documented and communicatedUtilize Spectrum and other internal systems for scheduling, tracking, and account updates

Communication & Collaboration

Communicate daily with field technicians to coordinate work, address questions, and resolve scheduling issuesMaintain clear, professional, and positive communication with customers and internal teamsSupport the Service Manager and department with special projects or additional tasks as assigned

Professional Skills & Workplace Expectations

Maintain a strong customer-focused mindset with an upbeat and positive attitudeMultitask effectively in a fast-paced, email-heavy office environmentDemonstrate strong organization, attention to detail, and follow-through

Minimum RequirementsEducation

High school diploma, G.E.D., or equivalent combination of education and experience required

Experience & Skills

Previous experience in an office or administrative setting preferredStrong multitasking and organizational skillsExcellent verbal and written communication skillsComfortable working in a high-volume email environmentProficient with computers and scheduling/account management software (Spectrum experience preferred)Previous customer service or service coordination experience preferred