Service Dispatcher

Service Dispatcher$21.50 - $27.00 per hourCharlotte Heating & Air Mint Hill, NCAre you an organized, people-oriented professional who thrives in a fast-paced environment and enjoys keeping things running smoothly?Charlotte Heating & Air has been proudly serving the Charlotte area for over 20 years. We're a family-oriented company that treats our employees like family - offering support, stability, and genuine care for your long-term success. We're currently looking for a reliable HVAC Service Dispatcher to join our team and play a key role in keeping our service technicians and customers happy.If you're detail-oriented, enjoy helping others, and want a stable Monday-Friday role with a company that truly values its people, this could be a great opportunity for you.Why You'll Love Working Here:Competitive hourly pay: $21.50 - $27.00 per hour, based on experienceYear-round, stable employment with consistent hoursSupportive company culture with annual events and team involvementFinancial counseling available to help you build your futureManagement that is genuinely involved and invested in your successSchedule: Monday - Friday, 9:00 AM - 5:00 PM (some weekends may be required)Office Location: Mint Hill, NCWhat You'll Do:Dispatch service technicians efficiently and maintain their daily schedulesSchedule return visits with customers once parts arriveManage the on-call rotation for techniciansKeep the customer database accurate and up to dateCommunicate clearly with customers about scheduling, lead times, and service updatesWork closely with department managers, technicians, and accountingPrepare service invoices and timecards for processingProvide maintenance contract billing information to accountingWhat We Offer:Great company culture and supportive team environmentYear-round employment with potential for long-term growthFinancial counseling and employee-focused benefitsWhat We're Looking For:Previous dispatching or administrative/customer service experienceService Titan software experience is requiredHVAC industry or dispatching experience is highly preferred (but not required - we can train the right person)Extremely organized with strong multi-tasking abilitiesExcellent written and verbal communication skillsGood geographical knowledge of the Charlotte service area or strong map-reading skillsAt Charlotte Heating & Air, you'll be part of a close-knit team where your contributions are noticed and your well-being matters. This is more than just a dispatching job - it's an opportunity to build a stable career with a company that cares about its people.If you're dependable, detail-oriented, and ready to join a supportive HVAC company that values work-life balance and long-term growth, we'd love to have you on our team!Ready to take the next step? Apply online today - we look forward to hearing from you!Please note: No phone calls or in-office inquiries. All candidates must apply online.Candidates will be required to pass a background check and drug test upon being given a conditional offer of employment.