This job was posted by https://illinoisjoblink.illinois.gov : For more
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https://illinoisjoblink.illinois.gov/jobs/13382082 Kastle Systems
Service Dispatcher
US-IL-Chicago
Job ID: 2026-4869
# of Openings: 1
Category: Client Services/Support
Kastle - Chicago
Overview
Join the leader in providing smarter solutions for a safer world.
The property technology space is growing rapidly, and Kastle Systems is
leading the way. Kastle Systems is the leader in managed security, with
a track record of introducing innovative technologies to serve over 460M
square feet of real estate globally. Clients span the commercial and
multifamily real estate, education, and construction industries and the
customers they serve. Delivering a world class customer experience
drives everything we do, and Kastles mission is to be our customers best
service provider and to ensure that their security the most effective,
efficient and convenient. Kastle's integrated security solution,
including access control, video, and remote video monitoring,
significantly reduces costs and improves the critically important 24x7
performance for building owners, developers and tenants.
The Service Dispatcher role on the Client Services (CS) team serves as
the primary liaison between the CS team, the field service technicians,
and the customer in order to resolve on-site issues in a professional
and efficient manner. The Service Dispatcher coordinates and prioritizes
activities of Service Representatives and Service technicians to provide
the most timely and efficient response to system malfunctions. Problems
are often technical in nature; this position requires someone that can
interpret the problem, navigate multiple systems and stakeholders to
troubleshoot that problem, document the issue, and coordinate with the
appropriate service delivery group, all while working under tight
deadlines. The Service Dispatcher is client-facing resource:
detail-oriented, accurate, courteous, organized, and focused on the
customer. They build and maintain good relationships with internal and
external stakeholders in order to earn trust and find efficiencies
within the organization.
Responsibilities
- Processes service requests from clients in assigned regions by phone
and through the CRM.
- Ensures that work order entries are accurate, current, and complete
- Communicates work requests to leads and technicians
- Coordinates meetings between Kastle technicians and other vendors,
as needed.
- Works with telecom vendors to verify communication outages.
- Captures relevant information and clarifies client needs
- Prioritizes work orders based on severity, urgency, and proximity to
a technician
- Logs work order information in the CRM and AX.
- Closes work orders in CRM; reviews technician hours and parts used
on jobs, changes the billing status on jobs after consultation with
CS and/or I&S Director.
- Ensures accountability, control, and security of all assigned
property
- Establishes and maintains enduring and lasting relationships with
key client representatives via daily contact and communication
Qualifications
High school diploma.
Previous field service experience or knowledge of security products and
equipment.
Two (2) years of professional experience in a customer service or
project coordination rol
Equal employment opportunity, including veterans and individuals with
disabilities.
PI283424050