Best Practices, Billing, Communication Skills, Detail Oriented, Establish Priorities, HVAC, Maintain Compliance, Maintenance Services, Marketing, Multitasking, Order Management, Organizational Skills, Performance Metrics, Problem Solving Skills, Refrigeration, Team Player
Russell Tobin, a client and world leader in heating, air-conditioning, and refrigeration solutions, is hiring a Service Dispatcher / Service Coordinator in Baltimore, MD.
Job Title: Service Dispatcher / Service Coordinator
Pay Rate: $14.81/hr
Location: Baltimore, MD
Job Type: Contract till Sept w/ pos of ext
We are seeking a highly organized and proactive Service Dispatcher / Service Coordinator to join our team. This is a fully onsite role suited for someone who thrives in a fast-paced, operations-driven environment and excels at coordinating schedules, managing priorities, and supporting field teams.
Key Responsibilities:
- Handle incoming customer calls and create accurate service dispatch tickets.
- Schedule and assign daily work orders to technicians, ensuring clear communication of job scope and timelines.
- Prioritize repair requests and optimize technician routes for efficiency.
- Collaborate with the Service Manager and internal teams to prepare bi-weekly technician schedules.
- Proactively distribute and manage daily work orders.
- Ensure adherence to scheduling guidelines and priority protocols.
- Track and record non-productive technician time.
- Maintain organized hard copy records of customer files and billing information.
- Support marketing activities as required.
Performance & Operations:
- Participate in daily operational meetings and provide updates on key performance indicators (KPIs).
- Identify improvement opportunities and take ownership of assigned action items.
- Complete offline tasks from meetings and escalate any operational blockers.
- Ensure compliance with established service operations and best practice guidelines.
What Were Looking For:
- Strong organizational and multitasking skills.
- Excellent communication and coordination abilities.
- Ability to manage competing priorities in a dynamic environment.
- Detail-oriented with a focus on accuracy and efficiency.
- Team player with a proactive problem-solving mindset.
Benefits that Russell Tobin offers:
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), a 401k (retirement savings), life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
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