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Service Dispatcher

Ross Tree Expert Company

Falls Church, VA

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JOB DETAILS
SKILLS
Billing, Communication Skills, Construction, Continuous Improvement, Customer Relations, Customer Relationship Management (CRM), Customer Relationship Management (CRM) Systems, Dental Insurance, Driver's License, Follow Through, HVAC, Health Insurance, Landscaping, Leadership, Lift/Move 25 Pounds, Logistics, Long-Term Care, Multitasking, On Site Support, Operational Strategy, Operational Support, Operations, Operations Control, Organizational Skills, Physical Demands, Presentation/Verbal Skills, Problem Solving Skills, Production Control, Production Schedule, Production Support, Realtime Communications, Roofing, Sales, Schedule Development, Team Building, Team Lead/Manager, Team Player, Training/Teaching, Vision Plan
LOCATION
Falls Church, VA
POSTED
30+ days ago
Benefits:
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance

About Us
RTEC has been serving Northern Virginia since 1996, focused on practical, science-based tree care and long-term client relationships. We take pride in doing things the right way—protecting properties, improving landscapes, and building a team that shows up, follows through, and keeps getting better. This same practical, accountable mindset shows up in how we run operations every day.


The Opportunity
This is a hands-on operations role with real ownership. As Service Dispatcher, you will help drive the daily production flow of the company by coordinating crew schedules, job readiness, logistics, and communication between the office and field.


This is not a passive scheduling role. You will be expected to think ahead, make real-time adjustments, communicate clearly, and keep multiple moving parts aligned throughout the day. The right person for this role is comfortable working in a fast-paced environment where priorities can shift quickly and where strong follow-through matters.

What You’ll Be Doing
  • Build and manage daily and weekly crew schedules based on production priorities, crew skillsets, certifications, and availability
  • Adjust schedules as needed due to weather, delays, emergencies, equipment needs, or changing priorities
  • Maintain forward-looking visibility into the schedule and help keep backlog balanced and production moving steadily
  • Confirm jobs are ready before dispatch by verifying access details, equipment needs, permits, notes, and job readiness information
  • Coordinate with Production leadership and field teams on special equipment needs, scheduling constraints, and job requirements
  • Communicate daily dispatch plans clearly to crews, field leadership, and internal team members
  • Relay schedule changes, conflicts, and delays quickly and accurately throughout the day
  • Monitor production progress and job completion status, flagging stalled or delayed work for follow-up
  • Maintain accurate schedule and status updates in CRM and support smooth workflow between Sales, Field, and Billing
  • Help improve routing, crew utilization, and operational efficiency while supporting daily production and revenue goals

What We Offer
  • Competitive pay based on experience and capability
  • Medical, Dental, & Vision
  • PTO and 6 paid holidays
  • Simple IRA (after eligibility period)
  • Ongoing training and continuing education opportunities
  • Clear path for advancement---we promote from within
  • A professional, team-oriented work environment focused on accountability, communication, and continuous improvement

Who You Are
  • You are highly organized and can manage multiple priorities without losing track of details
  • You communicate clearly and confidently with field crews and office staff, and can direct field teams while maintaining control of daily operations
  • You stay calm under pressure and can make good decisions when things shift quickly
  • You are not just a scheduler---you take ownership of outcomes and help keep the operation moving
  • You understand how to balance people, logistics, timing, and customer needs in a real-world service environment
  • You are proactive, solutions-oriented, and comfortable operating in a fast-paced, growing company
  • You are dependable—when something needs to get done, you follow through

Background & Requirements
  • 3+ years of dispatching, scheduling, or service coordination experience in a fast-paced field service environment preferred
  • Experience in industries such as HVAC, construction, landscaping, roofing, utilities, tree care, or similar strongly preferred
  • Demonstrated experience coordinating multiple crews, job types, and schedule variables at once
  • Strong verbal communication and problem-solving skills
  • Comfortable using CRM, scheduling software, and other basic office technology
  • Ability to stay organized and accurate while managing changing priorities
  • Valid driver’s license with a clean driving record preferred

Physical Requirements
  • Work is primarily office-based, with regular coordination tied to field operations
  • Ability to move throughout the office and yard as needed to support dispatch and daily production flow
  • Ability to lift or move up to 25 lbs as needed

About the Company

R

Ross Tree Expert Company

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