Service Dispatcher

Job Description:

The Purpose of Your Role as a Service Dispatcher

The service dispatcher will be the central point of coordination for the service team, connecting customers who need help with the technicians who can solve their problems. As a Service Dispatcher, you’ll build daily schedules, match technicians to service calls, and make decisions based on skill, location, availability, urgency, and cost.

You’ll also help keep the service office running smoothly through data entry, billing and contract support, parts ordering, purchasing, inventory management, and customer communication. Your ability to stay organized and make good decisions in a fast moving environment will directly impact response times, customer satisfaction, and the productivity of the field team.

What You’ll Be Part Of

You’ll work at the center of the service operation, communicating with customers, technicians, vendors, and department managers throughout the day.

• Coordinate technician schedules and dispatch the right person for each service request based on skills, location, availability, and customer needs

• Qualify incoming service calls, communicate response times to customers, and adjust schedules when emergency or priority calls come in

• Keep customers and the service manager informed about work progress, customer concerns, and changes to scheduled service

• Support the service office through data entry, billing verification, contract administration, time card review, and general office management

• Order parts and materials, create and track purchase orders, receive incoming equipment, and maintain accurate inventory records

• Support customer and vendor onboarding, service contracts, RPZ testing, and other administrative processes

• Identify sales opportunities and customer needs and communicate leads to the appropriate team members

This position gives you a unique view of both the customer and field sides of the business. You’ll need to balance competing priorities throughout the day while making practical decisions that keep service work moving.

What We’re Looking For in You

• 2+ years of customer service, office administration, or office management experience

• Strong data entry skills with a high level of accuracy and attention to detail

• Basic understanding of accounting principles

• Proficiency with Microsoft Word, Excel, and Outlook

• Strong organizational and multitasking skills with the ability to prioritize in a fast paced environment

• Strong communication and interpersonal skills

• Ability to make independent decisions and solve problems while balancing customer needs, technician availability, and business priorities

• Associate degree in accounting, business administration, or a related field preferred

• 1+ year of HVAC dispatching or related experience preferred

What This Position Is (and Is Not)

This position is:

• The central coordination point between customers, technicians, and the service team

• A mix of scheduling, problem solving, customer service, and administrative support

• A fast paced position where priorities can change throughout the day

• A role where your decisions directly affect technician productivity, customer satisfaction, and service response times

• An opportunity to develop a strong understanding of HVAC service operations and the business behind the field work

This position is not:

• Simply answering phones and assigning the next available technician

• A predictable scheduling role where every day follows the same plan

• Limited to working with customers or limited to working with technicians

• A position where you can wait for problems to resolve themselves; you’ll need to recognize issues, communicate quickly, and take action

Why This Position Stands Out

This position puts you at the center of the service operation. You’ll have a direct view of what customers need, what technicians are dealing with in the field, and what the business needs to deliver on its commitments.

You’ll also gain exposure to many different sides of the operation, including customer relationships, scheduling, purchasing, inventory, billing, contracts, and sales support. For someone who enjoys problem solving and working in a role where no two days are exactly the same, this position offers the opportunity to make a visible impact every day.

If This Sounds Like You

If you’re someone who can stay calm when priorities change, communicate clearly, and make good decisions with the information available, this could be a strong fit.

We’re looking for someone who is organized, resourceful, and comfortable taking ownership when things don’t go according to plan. You should enjoy working with people, solving problems, and being the person the service team can rely on to keep everything moving.

Your life at Harris

As one of the country's leading mechanical contractors, Harris offers you the best of both worlds: the stability, resources and opportunities of a national company, and the team culture, creative spirit and customer loyalty of a local business. If you thrive on variety and new challenges, we want to meet you!

From stadiums to manufacturing facilities, power plants to hospitals, concert halls to classrooms, we handle projects of all sizes and complexity from multiple regional locations across the country.

Harris Benefits + Compensation

• Medical, dental, vision, and life insurance

• 401K with company match

• Vacation time, sick time, and paid holidays

• Paid Parental leave

• Short-Term Incentive Plan

Visit our Careers Page for additional benefit details:  https://www.harriscompany.com/careers/employee-benefits-at-a-glance

Pay Range:

$21.85 - $32.78

The actual salary offer will vary by candidate based on a wide range of factors such as specific skills, qualifications, experience, and location.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.