Service Dispatcher / Logistics Coordinator

Pay: $20.00–$25.00 per hour (based on experience)Join the Neighbors You Can Count On!For nearly 40 years, Neighbors Heating & Cooling has been serving Central Iowa with honest service, quality workmanship, and a commitment to treating customers like neighbors. We're a locally owned company that believes work should be productive, rewarding, and even fun. Our team succeeds because we work together, support one another, and enjoy what we do.We're looking for an organized, energetic Service Dispatcher to become the communication hub of our service department. This position is perfect for someone who enjoys solving scheduling challenges, helping customers, and keeping a busy team running efficiently.No HVAC experience is required! Experience in logistics, dispatching, transportation, scheduling, or coordinating field personnel is preferred.ScheduleMonday-Friday7:45 AM – 5:00 PMOne-hour lunchMinimal overtimeCompensation & Benefits$20.00–$25.00 per hour, depending on experiencePaid Time Off after 60 daysPaid holidaysCompany-provided uniforms401(k) with company match after one yearStable, year-round employmentSupportive team environment with opportunities to growWhat You'll DoAs our Service Dispatcher, you'll help keep our technicians productive while providing an outstanding customer experience.Responsibilities include:Schedule and dispatch Service Technicians throughout the dayOptimize technician routes to minimize drive timeMonitor technician schedules and workloadSchedule return visits and parts-on-order appointmentsCommunicate appointment times and service updates with customersAnswer incoming customer calls and schedule service appointmentsPrepare and follow up on service estimatesMaintain accurate customer records and service historyCoordinate residential and commercial maintenance schedulingAssist with maintenance agreement billing and renewalsUpdate dispatch schedules in real time as priorities changeWork closely with the Office Manager and Service Manager to maximize efficiencyHelp ensure technicians stay productive while delivering excellent customer serviceWhat We're Looking ForWe're looking for someone who:Loves staying organized and keeping multiple priorities movingHas outstanding customer service and communication skillsEnjoys solving problems and thinking aheadCan multitask in a fast-paced officeIs dependable with excellent attendanceLearns new software and processes quicklyIs comfortable using computers and office technologyWorks well as part of a teamPreferred ExperienceDispatchingLogistics or transportation coordinationScheduling field employeesCustomer serviceAdministrative or office coordinationHVAC experience is not required-we'll teach you the industry.Why Neighbors Heating & Cooling?We're proud of the culture we've built over the past four decades. We believe that people enjoy coming to work when they're surrounded by teammates who help each other succeed. We work hard, celebrate wins together, and are always looking for ways to improve.If you're looking for a company where your work matters, your teammates have your back, and no two days are the same, we'd love to meet you.Apply today and become one of the Neighbors You Can Count On!