Join Our Team- Find Your Future!
$20.00-$24.00/hr.- Depending on Experience.
Position Summary:
Coordinates service dispatching, inventory, billing, payroll and productivity to ensure a high level of customer satisfaction and an efficient, profitable department.
Essential Responsibilities:
- Professionally receive and process incoming service-related customer calls. Accurately enter information into the computer system and schedule service appointments.
- Schedule technicians for routine tune-ups and maintenance; coordinate major repairs or installations in consultation with the Service Manager.
- Communicate with field technicians via radio or mobile phone regarding job assignments and status updates.
- Enter parts and labor details into the computer system to generate accurate service invoices.
- Reconcile billable and non-billable technician time.
- Manage the service contract program, including setting up new contracts, renewals, terminations, and scheduling annual maintenance.
- Assist with parts inventory control by recording parts used and supporting technicians with restocking.
- Coordinate the Gas Check program: contact customers, explain the program, schedule technicians, and enter Gas Check results into the system.
- Perform additional duties as assigned.
Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!
- Health Insurance – Premiums as low as $6.41 for full-time employees!
- Dental insurance and Vision Insurance
- Company Provided Life insurance, Short-term and Long-Term disability
- 401(k) plan with company match
- Paid time off and paid holidays
- Tuition assistance for employees and scholarships available for employees’ children
- Discounts on our products and services
- Opportunities for growth throughout our footprint.
Education
- High school diploma or equivalent preferred.
Experience
- No prior experience required; however, familiarity with petroleum products, equipment, or basic service operations is beneficial.
Decision- Making Responsibilities:
- Plan and schedule technician time for routine service work
- Handle customer complaints and service-related issues; escalate complex matters to the Service Manager
- Collaborate with the Service Manager on complex scheduling needs
If you are a reliable professional with strong organizational skills and a passion for customer service, we invite you to apply and become a valued member of our team.