General Information
Name: Service Coordinator Ref: 2602 City: Scranton State: Pennsylvania Country: United States Work Hours: Mon-Fri 8am to 5pm
Function: Service Center Description & Requirements
Job Description: The Service Coordinator/Dispatcher handles organizing and managing service activities to ensure efficient and prompt delivery of services to clients or customers. This role involves scheduling communication documentation and coordination between clients, service teams, and other departments to support high service standards and customer satisfaction.
Essential Responsibilities: • Schedule and dispatch service personnel based on customer needs and availability. • Serve as the primary point of contact for clients on service requests. • Maintain correct records of service calls, work orders, and customer interactions. • Coordinate with technicians, vendors, and internal teams to ensure prompt delivery. • Monitor service progress and follow up to ensure completion and customer satisfaction. • Prepare and distribute service reports and documentation. • Aid in managing inventory and ordering of service-related supplies. • Oversee customer inquiries and resolve issues in a professional and prompt manner. • Support billing and administrative tasks related to service operations.
Experience, Education & Physical Requirements: • High School diploma or GED • Ability in Microsoft Office and service management software • Knowledge of scheduling and dispatching best practices • Ability to work in a fast-paced collaborative environment • Ability to pass job-related employment screenings
Compensation & Benefits
BradyPLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include:
• Medical • Dental • Vision • Life • Disability insurance • Flexible spending accounts • Employee Assistance Programs (EAP) • 401k Retirement
About BradyPLUS
BradyPLUS is a leading national distributor of solutions for JanSan, Foodservice, and Industrial Packaging. We deliver the right supplies and support to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180 locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow. Together, we serve thousands of customers nationwide in end markets including:
• Education • Government • Healthcare • Hospitality • Restaurants • Building services • Food packaging & processing • Grocery
We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about. To learn more, visit us at www.BradyPLUS.com.
BradyPLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to:
• Race • Marital status or civil union status • Sex • Age • Color • Religion • National origin • Veteran status • Mental or physical disability • Sexual orientation • Gender identity • Any other characteristic protected by law
We also provide reasonable accommodation for applicants and employees with disabilities.